Het Patel
Columbus,Ohio
Summary
Detail-oriented professional currently pursuing a Bachelor’s degree in Cybersecurity with hands-on experience in computer hardware troubleshooting and network configuration labs. Experienced operating powered industrial equipment and working in fast-paced environments that require strict safety compliance. Seeking to grow technical skills and contribute to data center operations at AWS.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Micro Center
03.2025 - 01.2026
- Troubleshot computer hardware, peripherals, and software issues for customers in-store
- Recommended products based on customer needs, budget constraints, and technical requirements
- Processed returns, exchanges, and warranty claims in compliance with company policies
- Collaborated with sales associates and technical support teams to resolve complex technical concerns
- Advised customers on custom PC builds, hardware compatibility, and system upgrades
- Maintained up-to-date knowledge of computer components, networking equipment, and operating systems
- Managed high customer volume while ensuring accurate transactions and strong customer satisfaction
Garden Associate
Walmart
04.2023 - 07.2025
- Trained and authorized to operate forklifts and electric pallet jacks for inventory transport and stocking
- Safely lifted and positioned heavy merchandise in elevated storage areas
- Loaded and unloaded shipments while adhering to workplace safety procedures
- Maintained organized inventory in both backroom and sales floor environments
- Assisted customers and supported team operations in a fast-paced retail setting
- Followed company and OSHA safety guidelines when operating equipment
Education
Associate of Science - Computer And Information Sciences
Columbus State Community College
Columbus, Ohio, OHBachelor's Degree - Cyber Security
Purdue Global
05-2029
Skills
Technical Skills
- Computer Hardware Troubleshooting
- PC System Builds & Hardware Compatibility
- TCP/IP Networking Fundamentals
- LAN/WAN/DMZ Configuration (pfSense)
- DNS & NAT Configuration
- Network Diagnostics (ping, tracert, nslookup)
- Windows Operating Systems
- Virtual Machine Lab Environments
Equipment & Safety
- Powered Industrial Equipment Operation (Forklift & Electric Pallet Jack)
- Safe Lifting & Material Handling
- Workplace Safety Compliance
Professional Skills
- Technical Problem-Solving
- Customer Support & Communication
- Documentation & Process Adherence
- Ability to Work in 24/7 Shift Environments
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Customer Service Representative
Micro Center
03.2025 - 01.2026
Garden Associate
Walmart
04.2023 - 07.2025
Associate of Science - Computer And Information Sciences
Columbus State Community College
Bachelor's Degree - Cyber Security
Purdue Global