Summary
Overview
Work History
Education
Skills
Timeline
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JORDAN ATEN

Summary

Dedicated Field Technician with 3+ years of high-performing experience in cable and fiber installations, complex troubleshooting, and customer service across residential environments. Promoted to Field Technician V, consistently achieving top-tier performance metrics which earned you the coveted annual Spectrum Superstars incentive trip—a recognition reserved for elite team members for outstanding operational performance. Demonstrated leadership by mentoring new hires during ride-alongs, enforcing safety and quality standards (TQA, OSHA, FCC), and collaborating across field, dispatch, and engineering teams. Poised to advance into a Field Operations Supervisor role to lead crews, elevate service delivery, and drive team excellence based on proven technical and coaching abilities.

Overview

10
10
years of professional experience

Work History

Field Technician 5

Spectrum/Charter Communications
02.2022 - Current
  • Performed advanced installations, troubleshooting, and repairs for television, internet, and phone services (coax and fiber) to residential customers, from network tap to customer equipment (CPE).
  • Set up and maintained Wi‑Fi routers, Ethernet switches, and wireless access points, configuring gateways and troubleshooting LAN/WAN networks in commercial environments.
  • Delivered exceptional customer support and education, explaining equipment use, troubleshooting steps, and providing follow-up recommendations to ensure satisfaction.
  • Collaborated with internal teams—engineering, dispatch, and 3rd-party support—to escalate complex issues, coordinate site surveys, and ensure smooth service delivery .
  • Maintained accurate service records, including time logs, vehicle inventory, inspection reports, and meter readings via handheld devices.
  • Operated a company vehicle safely, adhering to vehicle maintenance protocols and completing installations across varied terrains and weather conditions, including pole climbing and attic work.
  • Completed over 160 hours of Spectrum/Charter technical training, leveraging SCTE/NCTI coursework and on-the-job merchantability to qualify for Tech V.
  • Assisted in training new hires during ride-outs, serving as a mentor by demonstrating technical processes, safety protocols, and customer interaction best practices.

Certificate Specialist 1

Marsh and McLennan Companies
12.2019 - 10.2021
  • Reviewed and processed insurance certificate requests from various clients, creating precise and compliant documents tailored to each specific requirement.
  • Maintained meticulous tracking of client instructions, ensuring accuracy and mitigating errors through strong attention to detail.
  • Communicated effectively with internal teams and external clients to clarify ambiguous information, ensuring timely and correct fulfillment of requests.
  • Collaborated closely with colleagues to optimize workflow efficiency and deliver high-quality results.
  • Adapted seamlessly during the COVID-19 transition, working remotely for over a year—a testament to strong self‑management, digital collaboration, and remote communication skills.

Operations Team Lead

Academy Sports and Outdoors
08.2016 - 12.2019
  • Oversaw customer experience by guiding department staff to deliver helpful assistance and maintain clean, well‑organized sales areas.
  • Partnered with store management to implement targeted promotional campaigns and product placements that enhanced sales and improved customer satisfaction.
  • Progressed from Cashier to Cashier Team Lead before assuming Operations Team Lead responsibilities, demonstrating strong leadership, growth, and operational knowledge.
  • Prepared, or supervised the creation of, routine correspondence, reports, and manuals related to operations, maintenance, and safety protocols.
  • Worked closely with department heads to coordinate warehouse functions, including production, records management, purchasing, and sales support—boosting overall workflow efficiency.
  • Respond to customers' or shippers' questions and complaints regarding storage and distribution services.

Catering

Natures Point
01.2016 - 08.2016
  • As part of the catering crew I helped keep the venue clean and ready for every wedding. Our job was to setup the venue for each wedding as well as get ready for any weddings the next day. I also worked as a bartender for the wedding rehearsals as well as working in the kitchen to provide food for each wedding.

Education

Texas State University
San Marcos, TX

High School Diploma - undefined

Lago Vista High School
Lago Vista, TX
05.2015

Skills

  • Typing

  • Basic Computer Navigation

  • Attention to Detail

  • Microsoft Word

  • Microsoft Excel

  • Customer Service

Timeline

Field Technician 5

Spectrum/Charter Communications
02.2022 - Current

Certificate Specialist 1

Marsh and McLennan Companies
12.2019 - 10.2021

Operations Team Lead

Academy Sports and Outdoors
08.2016 - 12.2019

Catering

Natures Point
01.2016 - 08.2016

High School Diploma - undefined

Lago Vista High School

Texas State University

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