Jordan Athey

• Increased efficiency within the department by implementing evidence-based best practices for offender management and rehabilitation programs.
• Demonstrated strong leadership skills while supervising officer teams responsible for maintaining order within assigned housing units or program areas.
• Managed emergency situations effectively, implementing appropriate response measures to minimize risk and ensure the safety of all individuals involved.
• Collaborated with other law enforcement agencies for successful coordination of inter-agency efforts to maintain public safety.
• Served as an effective liaison between correctional facility staff, outside agencies, and the general public, maintaining positive relationships that facilitated information sharing and collaborative problem-solving efforts.
• Worked closely with mental health professionals to address the needs of inmates experiencing psychological distress, promoting a safe and supportive environment for recovery.
• Maintained a secure environment by supervising the implementation of strict security protocols during inmate transportation and visitation sessions.
• Streamlined daily operations, managing staff schedules and ensuring adequate coverage at all times.
• Conducted thorough investigations into allegations of misconduct or policy violations within the facility, ensuring accountability at all levels.
• Oversaw the timely completion of administrative tasks such as report writing, incident documentation, and record-keeping processes.
• Assisted in the development of policies and procedures to ensure consistency in facility operations and compliance with state regulations.
• Mentored new correctional officers, providing guidance on best practices for maintaining safety and order within a challenging work environment.
• Enhanced staff performance by providing ongoing training and professional development opportunities for correctional officers.
• Monitored and confirmed compliance with safety standards and regulations.

• Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
• Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
• Maintained order within the facility by enforcing institutional rules and regulations consistently.
• Collaborated with medical personnel to ensure proper care for inmates with health concerns or medical needs.
• Coordinated with other correctional facilities during transfers of inmates, ensuring smooth transitions between institutions without compromising security protocols.
• Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
• Verified all prison visitors carried proper identification and had no contraband before entering institution.
• Reduced instances of inmate altercations through proactive conflict resolution strategies and mediation techniques.
• Completed daily work report sheets and delegated tasks to employees.
• Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
• Supervised 12 employees and performance of tasks and managed 500+ offenders.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.

MOS - 25S - Satellite Communications Systems Operator-Maintainer supervises, installs, operates and maintains tactical through strategic multichannel satellite communications ground terminals,systems, networks and associated equipment. Supervises, installs, operates and maintains strategic earth terminal complexes to include associated antennas, ground terminals, technical control facilities, multiplexing and COMSEC equipment. Performs engineering quality control and continuity testing of circuits, trunks, links, systems, and facilities. Operates and performs preventive maintenance checks and services (PMCS) on assigned communications equipment, vehicles and power generators

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.