Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Jordan Barnett

Denton,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Registered Behavior Technician

Bright Mosaic
11.2023 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Maintained patient records, documenting changes in patient condition.

Community assistant, Leasing agent

Viridian Denton Apartments
04.2023 - 11.2023
  • Market student housing leases to college students attending University of North Texas and Texas Woman's University, as well as anyone who qualifies
  • Create documents such as leases, addeumus, summary of charges for resident signing via E-signature
  • Problem solver and quick thinker in important situations such as roommate disputes, emergency maintenance
  • Excellent customer service via in person and over- phone conversations
  • Marketing strategy, planning and providing all social media posts and scheduled emails
  • Great patience working in fast paced environment
  • Listening skills that help de- escalate situations involving residents and/ or their parents or guardians.

Operations associate

JCPenny’s
05.2022 - 08.2022
  • Created an uplifting environment for shoppers before the store opened, cleaning and organizing
  • Assisting Shoppers look for specific merchandise within the store
  • Unloaded all merchandise from the truck before the store opening.

Courtesy Clerk

Brookshire’s
10.2020 - 02.2021
  • Bag and carry out groceries for customers
  • Greeted shoppers at the front door giving them shopping carts and face masks
  • Stocked all dairy products, and completed chores list before end of shift.

Lot Associate

Home Depot
05.2020 - 07.2020
  • Helped customers find items and tools around the warehouse
  • Returned all shopping carts to the front of the store for customer use
  • Cleaned all trash and unsafe items from the parking lot.

Education

In progress (Degree) - Fashion Merchandising

University of North Texas
Denton, TX
12.2025

Diploma -

Desoto High School
Desoto, TX
05.2021

Skills

  • Great Communication
  • Strategic Thinking
  • Adaptability
  • Problem-Solving
  • Leadership
  • Creativity
  • Time Management
  • Great collaboration skills
  • Group Instruction
  • Report Writing
  • Documentation Skills
  • Data Collection

Awards

  • Awarded best presentation of ROTC uniform in 2020.
  • Promoted to Chief Commander in ROTC in 2021
  • Awarded assistant editor in the yearbook in Journalism.

Timeline

Registered Behavior Technician

Bright Mosaic
11.2023 - Current

Community assistant, Leasing agent

Viridian Denton Apartments
04.2023 - 11.2023

Operations associate

JCPenny’s
05.2022 - 08.2022

Courtesy Clerk

Brookshire’s
10.2020 - 02.2021

Lot Associate

Home Depot
05.2020 - 07.2020

In progress (Degree) - Fashion Merchandising

University of North Texas

Diploma -

Desoto High School

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Jordan Barnett