JORDAN BARRY
Goodyear,AZ
Summary
Detail-oriented professional experienced in scheduling, registration, and service processes. Excels in managing high-volume communications, responding to inquiries, and ensuring accurate follow-through. Collaborates effectively with leadership to enhance workflow and service delivery, consistently fostering positive experiences for families and clients.
Overview
12
12
years of professional experience
Work History
Scheduler & Authorization Specialist
Dr. Liz Cruz - Partners in Digestive Health
Phoenix, AZ
02.2022 - 05.2025
- Verified insurance eligibility and obtained prior authorizations to ensure timely service delivery
- Guided individuals through appointment scheduling and documentation requirements from initial inquiry to completion
- Responded to patient inquiries via phone and email, clearly explaining procedures, scheduling options, and next steps
- Collaborated with providers and administrative leadership to streamline scheduling workflows
- Followed up with patients to confirm appointments and address outstanding items
- Maintained accurate records within internal systems while ensuring compliance standards
- Assisted with billing support and resolved discrepancies to improve overall experience
Assistant Manager
Amazon.com
Phoenix, AZ
09.2013 - 10.2021
- Oversaw daily operations supporting 200+ team members in a high-volume environment
- Led training initiatives to improve communication standards and operational consistency
- Maintained organized systems that supported accuracy and streamlined operations
- Conducted team meetings to clarify goals and coordinate next steps
- Resolved employee concerns to foster clear communication between leadership and staff
- Ensured compliance with company policies and operational procedures
Education
High School Diploma -
Alhambra Highschool
Phoenix, AZ05.2010
Associate in Business -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- Enrollment and registration support
- Scheduling and calendar management
- Appointment scheduling
- Data entry accuracy
- Workflow optimization
- Process explanation and education
- Cross-team collaboration
- Effective communication
- Relationship management
- Effective communication
- Conversation guidance
- Team collaboration
Timeline
Scheduler & Authorization Specialist
Dr. Liz Cruz - Partners in Digestive Health
02.2022 - 05.2025
Assistant Manager
Amazon.com
09.2013 - 10.2021
High School Diploma -
Alhambra Highschool
Associate in Business -
Maricopa Community Colleges, Estrella Mountain Community College