Jordan Bedford
Boerne
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medicare Enrollment Specialist
Salelytics
09.2024 - Current
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Identified issues, analyzed information and provided solutions to problems.
- Developed customer service scorecards to measure customer service performance.
Administrative Assistant
Yates Insurance
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Assistant Manager
T-Mobile
07.2022 - 04.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Oversaw day-to-day activities of 10 employees in an Sales establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Educated staff on organizational mission and goals to help employees achieve success.
Medical Assistant
Heritage Place Assisted Living
02.2020 - 07.2022
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Front of House
Dairy Queen Grill & Chill
11.2018 - 04.2020
- Supervised front of house operations to ensure compliance with health department regulations.
- Delivered orders to customers upon request.
- Prepared ingredients for meals according to recipes and instructions.
Education
Gary Job Corps
Working On Associates - Business Administration And Management
Northwest Vista College
San Antonio, TX03-2026
Certificate - Notary Public
Texas Notary
01-2025
Book Keeping - Book Keeping
IAP Career College
04-2024
Life And Health Insurance License - Insurance
Texas Insurance
10-2023
Skills
- Bookkeeping
- Leadership development
- Microsoft office
- Verbal communication
- Computer skills
- Time management
- Teamwork and collaboration
- Friendly, positive attitude
- Supervision and leadership
- Organization and time management
- Training and mentoring
- Call center operations
Certification
- Bookkeeping Certification
- Life and Health Insurance License
Accomplishments
- 2023 Connectivity Source Champion
- Top Sales Representative 3 month In a row in the District
Education and Training
other,other,other
2023 Connectivity Champion
In 2023, I was recognized as one of the top 40 sales representatives at T-Mobile nationwide. I had the honor of being acknowledged by the President of T-Mobile and the company Motorola as a 2023 Connectivity Source Champion for my performance and contributions.
Timeline
Medicare Enrollment Specialist
Salelytics
09.2024 - Current
Assistant Manager
T-Mobile
07.2022 - 04.2024
Medical Assistant
Heritage Place Assisted Living
02.2020 - 07.2022
Front of House
Dairy Queen Grill & Chill
11.2018 - 04.2020
Gary Job Corps
Life And Health Insurance License - Insurance
Texas Insurance
Administrative Assistant
Yates Insurance
Working On Associates - Business Administration And Management
Northwest Vista College
Certificate - Notary Public
Texas Notary
Book Keeping - Book Keeping
IAP Career College
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