Jordan Bernhardy
Aurora,CO
Summary
Experienced QA and Business Analyst with a passion for ensuring software quality and driving business success. With a strong background in both technical and analytical roles, I have hones my skills in identifying defects, conducting thorough testing, and implementing effective solutions.
Overview
4
4
years of professional experience
Work History
IT Business Analyst
City And County Of Broomfield
05.2023 - Current
- Perform routine to complex customer support, analysis, and technical work for the City and County's core application systems and programs. Primary responsibilities include performing analysis, coordination, and process design.
- Partner with other employees, departments/divisions, external entities, and the public in delivering secure, effective, and innovative support.
- On a variety of projects, may provide assistance to Project Managers and Change Managers. Direct contact with 3rd party application vendors and integrators to coordinate vendor release upgrades, resolution of system failures, definition of specifications for new system features, definition and scheduling training needs.
Quality Assurance Analyst
Paycom
04.2019 - 05.2023
- Develop test plans for testing of software in order to expose flaws and ensure all issues are resolved before the code is released to production
- Working with development colleagues to provide direct solutions, constructive feedback and input on the software to ensure it meets customer expectations
- Maintain testing documentation
- Act as a customer advocate by learning how the user expects to use the system and then ensure it meets that needs.
Education
Bachelor of Science - Economics
University of Oklahoma
Norman, OK12.2018
Skills
- Technical Design Documentation
- Technical Issue Troubleshooting
- Project Management
- Data and Analytics
- Software Research and Development
Timeline
IT Business Analyst
City And County Of Broomfield
05.2023 - Current
Quality Assurance Analyst
Paycom
04.2019 - 05.2023
Bachelor of Science - Economics
University of Oklahoma