Jordan Berry
Oak Park
Summary
Versatile system administrator with a solid track record in managing data integrity, optimizing system performance, and enhancing user education. Proficient in Windows and Linux environments, with extensive experience in configuring network settings and providing technical support for hardware and software issues.
Overview
1
1
Certification
10
10
years of professional experience
Work History
System Administrator
Refloor
Troy
12.2022 - 06.2026
- Managed system backups and recovery processes, ensuring data integrity and availability for critical operations.
- Monitored system performance and implemented improvements to enhance reliability.
- Configured network settings and managed IP addresses, facilitating optimal connectivity across systems.
- Setup and managed fortigate firewalls and network systems for multiple satellites.
- Managed windows devices with intune for updates, configurations, security rules, etc.
- Managed apple devices with jamf to push updates and push out applications to said devices.
- Documented system processes and created user manuals, improving operational efficiency for end users.
- Provided technical support and troubleshooting for hardware and software issues on site and off site.
- Setup and managed flows within i360 and M365 to manage data automation.
Desktop Support Specialist
Kelly Services
Southfield
10.2019 - 06.2022
- Managed and updated desktop and laptop computers using sccm to ensure optimal performance
- Managed computers specialized settings via group policy
- Managed DHCP and DNS with windows admin tools
- Resolved tickets for user via software, AV, hardware, virtual, data removal, etc
- Managed said thin clients with wyse terminal management with updates and setup for
- Switched out desktops with thin client(Wyse Terminals) and program devices as such for student to use virtual desktop
- Managed virtual machines and sessions of students and staff via vmware admin
- Resolved networking issues including internet access, server connectivity, IP conflicts, and DNS problems to maintain user productivity
- Transitioned desktop computers to laptop docking stations to enhance user mobility. and eased transition of users
Help Desk Technician II
Stefanini
11.2018 - 09.2019
- Assisted users over phone with technological issues on PCs and Mac, including shared drives, VPN setups, follow-me printing, and email (Outlook)
- Setup backups for users with crashplan for Mac and box for PCs
- Reported issues with applications and the network with ticket systems
- Assisted with tickets and routing tickets to the right teams within the company
- Used remote desktop systems to assist users with issues
- Provided customer support to users with issues and followed up with users on open tickets
- Given users education on said products and procedures for most application
- Managed users with ARS and facilitated password resets
IT Support Technician
Advanced Educational Staffing
10.2016 - 09.2019
- Managed and repaired 600+ mobile devices including iPads, laptops, Chromebooks, and digital notebooks to ensure operational readiness.
- Assisted employees with desktop issues including printers, equipment, network, and phone to resolve technical challenges efficiently.
- Troubleshoot computers and routers for network and physical issues.
- Set up and managed Google domain for 1500+ users, facilitating streamlined access to digital resources.
- Set up 30 user computer lab with wireless network setup.
- Set up devices such as chrome books, and ipads for school use.
- Repaired desktop computers such as HP, Compaq, and other brands.
- Managed and set up audio and video equipment for assemblies and everyday use.
- Setup devices for mirroring for media, and presentations.
- Managed PSS security system and retrieved recorded videos upon request.
- Assisted in management of Cisco switches as well as DVR devices for the middle and elementary school.
- Configured devices for testing in educational settings.
- Set up and manage firewall for said schools.
- Set up and managed security via fob card and hub manager database.
- Worked with Nortel phone systems and devices.
Education
Network System Administrator. - Network And System Administration
ITT
Dearborn, MI12-2016
Skills
- Windows administration
- Server management
- Network administration
- Backup management
- Firewall configuration
- Patch management
- System monitoring
- Data automation
- Active directory
- Device management
- Software installation
- File system administration
- Server improvements
- Hardware troubleshooting
- Remote Access
- IT documentation
- Change management
- Infrastructure upgrades
- Employee onboarding
- User education
- Technical support
- Problem solving
- Customer service
- Router switch security
- Patch management
- System monitoring
Certification
- Fortinet Admin Certified
- Saleforce admin certified
- Project manager Certified
Timeline
System Administrator
Refloor
12.2022 - 06.2026
Desktop Support Specialist
Kelly Services
10.2019 - 06.2022
Help Desk Technician II
Stefanini
11.2018 - 09.2019
IT Support Technician
Advanced Educational Staffing
10.2016 - 09.2019
Network System Administrator. - Network And System Administration
ITT