Jordan Berryhill
Haskell,OK
Summary
To continue my journey within a people-oriented organization where I can maximize my customer-service, leadership, and organizational experience in a challenging environment to achieve the corporate goals
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Customer Solutions Specialist Coach
U.S. Cellular
10.2014 - Current
- Ensured center is achieving maximum profitability and effectiveness
- Supervised and developed team of 10-15 associates in de-escalating and retaining customers
- Facilitated multiple trainings of new associates.
Rewards and Marketing Coach
U.S. Cellular
06.2010 - 06.2013
- Developed sales agents and team leaders through coaching and training to achieve targets and excellent levels of customer service
- Supervised team of 10-15 associates
- Managed implantation of rewards program throughout organization.
Team Manager
Sitel
04.2008 - 11.2009
- Lead a team of 10-20 agents in renowned customer service
- Daily monitoring of agents calls to ensure quality goals
- Mentored agents to achieve specific call related metrics.
Learning Specialist
Sitel
04.2006 - 03.2008
- Facilitated Chase material to new hires
- Taught Business Card Acquisition to tenured Chase Advisors
- Remained up to date on new policies/procedures/products within the JP Morgan Chase/Sitel family.
Customer Service Agent
Sitel
07.2006 - 03.2007
- Provided excellent customer service on daily basis
- Offered business options to qualifying card members
- Troubleshoot situations pertaining to Chase credit cards.
Education
Bachelor of Arts and Science - Sociology/Cultural Studies (Multidisciplinary Studies)
University of Oklahoma
05.2014
Skills
- Completed Business Enterprise Leadership Cohort
- Facilitate Trainings in both Customer Solutions Specialists and Customer Service and Collections
- Backup Support for Executive Appeals Specialist
Timeline
Customer Solutions Specialist Coach
U.S. Cellular
10.2014 - Current
Rewards and Marketing Coach
U.S. Cellular
06.2010 - 06.2013
Team Manager
Sitel
04.2008 - 11.2009
Customer Service Agent
Sitel
07.2006 - 03.2007
Learning Specialist
Sitel
04.2006 - 03.2008
Bachelor of Arts and Science - Sociology/Cultural Studies (Multidisciplinary Studies)
University of Oklahoma