ANDRE BROWN
Albany,NY
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
31
31
years of professional experience
Work History
Information Technology Specialist 1-3
N.Y.S. Comptroller Office
11.2001 - Current
- Directs and daily supervises a medium size technical a nd , and highly technically motivated IT staff with diverse backgrounds, for 3 years on a daily basis
- Streamlines IT processes for increased efficiency through development of automated solutions.
- Creates, assigns, reviews, monitors, resolves, and assists in resolution of service desk incidents and tasks in Service Now that IT Service Desk are assigned
- Prepares and completes performance reports timely, and provides constructive feedback to staff when needed
- Creates technical training materials and procedures to teach in-house technicians proper software and hardware protocols to be stored in our Knowledge database
- Trains end-users on new software applications, increasing productivity across departments.
- Consults and advises coworkers, staff, management and other stake holders within CIO about various technical changes and future upgrades
- Collaborated with cross-functional teams to develop seamless communication between different teams.
- Actively engages staff in team building exercises, and personal growth skills that enhances staff, the team, and the agency
- Coordinates and guides team meetings and functions to promote and foster better team communication and partnership
- Provides confidentiality and professional guidance during discussions to all staff and coworkers.
Mail and Supply Clerk II
N.Y.S Higher Education Corp
06.1993 - 06.2001
- Organized and maintained incoming and outgoing thousands of mail documents
- Established and adjusted work schedules and procedures to meet production needs and deliverables.
- Established and adjusted work schedules and procedures to meet production needs and deliverables.
- Trained new employees on company procedures related to supply management, fostering a knowledgeable workforce equipped for success.
Education
Bachelor of Arts - Afro - American Studies/Educational Psychology
State University At Albany
Albany, NY01.1989
Skills
- Certificates of Achievement Skills: Management Skills for an IT Environment, Project Leadership Skills: Building High-Performance Teams, Influence Skills: Getting Results Without Direct Authority, Business Relationship Management Skills: Aligning IT with the Business, and Technical Writing Skills
- Completed SLI Cohort 7’s Managing Sideways, The Director Role, The Facilitator Role, The Coordinator Role, and The Innovator Role Aspiring Leaders Program, Project Management Fundamentals Labor Relations for Supervisors
- Trained in Customer Service, Coaching Employees to High Performance, Handling Difficult Conversations and People
- Upgrade Projects completed: Oracle 11g, DIRAD, People Tools, Microsoft Office, Adobe Reader and Pro, and FileNet
- ITIL Knowledge
- Proficient in Microsoft application suites: MS Word 2003-Microsoft Word for Microsoft 365
- Trained in Windows A Certification, Windows Registry, Certified Field Support Technician
- Advanced troubleshooting communication skills
Timeline
Information Technology Specialist 1-3
N.Y.S. Comptroller Office
11.2001 - Current
Mail and Supply Clerk II
N.Y.S Higher Education Corp
06.1993 - 06.2001
Bachelor of Arts - Afro - American Studies/Educational Psychology
State University At Albany
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