Jordan Borrero
Philadelphia,PA
Summary
Upbeat, customer-focused Sales Associate with 3+ years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
3
3
years of professional experience
Work History
Electrical Sales Associate
Home Depot
Philadelphia, PA
08.2023 - Current
- Maintained accurate records of all inventory, orders, and sales transactions.
- Moved heavy loads with safe operation of pallet jacks and forklifts.
- Assisted in creating promotional materials for new electrical products.
- Provided technical advice and assistance to customers regarding the selection of electrical items.
- Resolved customer complaints promptly and efficiently related to purchased electrical products.
- Promoted electrical products with strong upselling and cross-selling abilities.
- Exceeded sales quotas regularly by going above and beyond to reach customers and meet individual needs.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
Head Cashier Supervisor
Home Depot
Philadelphia, PA
03.2021 - 08.2023
- Greeted customers and responded to requests for information.
- Provided guidance on best practices for handling difficult customers or situations.
- Resolved customer complaints promptly and professionally.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Processed exchanges and returns by inputting in company database.
- Collaborated with store management team to develop strategies for increasing customer satisfaction ratings.
- Ensured that all safety protocols were followed by team members while operating equipment.
- Managed daily paperwork related to cash register operations including bank deposits.
- Conducted employee evaluations and disciplinary actions as needed according to company policies.
Education
High School Diploma -
Pennsylvania State University
Abington, PA05-2026
Skills
- Communication proficiency
- Territory Management
- Client Needs Assessment
- Store Organization
- Product Knowledge
- Customer Assistance
- Cash Handling
- Retail Merchandising
- Payment Processing
- Honest and Dependable
- Reliability
- Teamwork and Collaboration
- Cash Drawer Management
- Customer Service
- Team Supervision
- Self Motivation
Timeline
Electrical Sales Associate
Home Depot
08.2023 - Current
Head Cashier Supervisor
Home Depot
03.2021 - 08.2023
High School Diploma -
Pennsylvania State University