Jordan Bradford
Gordys Lake Front Marine
Lake Geneva,WI
11
Years of experience
Dedicated professional with strong engine diagnostics and customer relationship management skills. Committed to enhancing operations and driving customer satisfaction through effective problem-solving and team collaboration.
Work History
Owener
4 Years 9 Months- Cultivated customer relationships through tailored service and support.
- Coordinated marketing efforts to enhance visibility of boat sales and services.
- Identified new growth, expansion, and diversification opportunities.
- Utilized social media to enhance brand identity and attract new customers.
- Collaborated on budgeting processes to ensure accurate financial planning. and financial recordkeeping.
- Monitored project progress, workmanship, and team performance to support on-time completion of deliverables.
- Supported daily boat manufacturing and repair operations.
- Used strong verbal communication to engage customers and identify needs and requirements.
Lift Experience Team
8 Years 11 Months- Proposed practical solutions that enhanced team performance and outcomes.
- Supported high customer satisfaction by solving problems with knowledgeable, friendly service.
- Improved customer satisfaction by finding creative solutions to problems.
- Received management recognition for exceptional customer service.
- Delivered strong service and attention to customers in person and by phone.
- Assessed customer needs through active listening and observation.
- Initiated conversations with customers to build rapport and trust.
- Collaborated with diverse coworkers to achieve goals and address product and service issues.
- Worked with cross-functional teams to meet goals.
- Used advanced technical skills to troubleshoot complex problems and implement solutions.
- Used software and tools to streamline processes and improve performance.
- Applied strong problem-solving skills to resolve issues efficiently and effectively.
Marine Technician
11 Years 6 Months- Diagnosed and resolved marine engine and electrical system issues, enhancing reliability across various watercraft.
- Used diagnostic equipment to locate faults in complex marine systems.
- Troubleshot and repaired charging and steering systems, improved operational efficiency of vessels.
- Completed routine maintenance and repairs on marine vessels, including engines, fuel systems, electrical wiring, air conditioning units, and related components.
- Performed routine maintenance on boats, ensuring compliance with performance and safety standards.
- Worked with team members to troubleshoot mechanical problems effectively.
- Communicated with customers about progress on vessel repairs.
- Provided clear customer service by explaining repair steps and solutions.
Education
Biblical Studies - Biblical Studies
Skills
Engine diagnostics
Project management
Performance monitoring
Customer relationship management
Strategic marketing
Sales strategy
Brand storytelling
Team collaboration
Team development
Problem solving
Attention to detail
Time management
Effective communication
Customer service
Relationship building
Creative thinking
Accomplishments
- 2026 Epic Service Recipient and Ambassador
Timeline
Owener
Bradford Boats
01.2022 - CurrentRead More
Lift Experience Team
Vail Resorts Wilmont
11.2017 - CurrentRead More
Marine Technician
Gordys Lake Front Marine
04.2015 - CurrentRead More
Raven Crest Chalet
Biblical Studies from Biblical Studies
Read More