JORDAN BRANSDORFER
Sparta,MI
Summary
Proficient administrative assistant with a background in customer service and documentation management. Skilled in problem-solving and maintaining accurate records, contributing to enhanced team collaboration and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Centurion Security Solutions
Grand Rapids, MI
11.2025 - Current
- Supported team members with project management tasks and documentation preparation.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed database systems containing customer contact information.
- Processed payroll data using advanced software for accurate employee compensation.
- Reviewed timecards and attendance records for discrepancies and corrections.
Personal Banker II/Customer Service
Northpointe Bank
03.2017 - 04.2019
- Professionally handle customer phone calls, emails, and live chats
- Deposit account servicing
- Loan servicing
- Educate clients about bank products and services
- Effectively communicate with and support other departments
- Maintain knowledge and compliance with policies and procedures
Teller II
Lake Michigan Credit Union
11.2015 - 03.2017
- Assist new tellers in large deposits and complex transactions
- Authorize overrides for check amounts
- Update member's account information
- Research, troubleshoot and resolve member inquiries
- Demonstrate efficiency with financial transactions
- Teller I duties as listed below
Teller I
Lake Michigan Credit Union
06.2015 - 11.2015
- Receive deposits, make withdrawals and cash checks for members
- Refer credit union products to members including CD's, IRA's, Credit Cards, Home Equity Loans, Auto Loans
- Accurately balance cash drawer and maintain organization
- Apply member payments to loans, credit cards, and mortgages
- Communicate with various departments of the credit union on behalf of members
- Comply with all company policies and procedures including laws and regulations
Sales Associate
Bath & Body Works
08.2014 - 10.2015
- Accurately run cash register
- Suggest and sell product to customers
- Inquire about customers habits and build relationships
- Clean and organize the store and products
- Demonstrate products to customers
Education
BBA - General Management
Grand Valley State University
01.2018
Associate of Arts Degree -
Grand Rapids Community College
01.2016
High School Diploma -
Sparta Area Schools
01.2014
Skills
- Organizational skills
- Microsoft Office Suite
- Time management
- Document management
- Analytical skills
- Problem solving
- Recordkeeping
- Written communication
- Verbal communication
- Customer relationship management
- Attention to detail
- Transaction processing
- LoanServ, Fiserv, and Symitar banking systems
Timeline
Administrative Assistant
Centurion Security Solutions
11.2025 - Current
Personal Banker II/Customer Service
Northpointe Bank
03.2017 - 04.2019
Teller II
Lake Michigan Credit Union
11.2015 - 03.2017
Teller I
Lake Michigan Credit Union
06.2015 - 11.2015
Sales Associate
Bath & Body Works
08.2014 - 10.2015
BBA - General Management
Grand Valley State University
Associate of Arts Degree -
Grand Rapids Community College
High School Diploma -
Sparta Area Schools