Jordan Brigance
New Braunfels,TX
Summary
Driven and results-oriented professional with a proven track record at Perry's Steakhouse and Grille, adept in team leadership and Excel proficiency. Successfully increased customer satisfaction through strategic planning and exceptional service excellence. Skilled in inventory coordination and fostering positive customer relationships, demonstrating a commitment to efficiency and quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server/Waiter
Flemings Prime Steakhouse
San Antonio, TX
07.2015 - Current
- Key associate- Managing the floor as well as assisting with inventory
- Extensive knowledge in food and wine for customer sales and satisfaction
- Training new service members to ensure quality and consistency
- Second Highest Sales in the Restaurant
- Assisted in monthly meetings with staff to review procedures and improve service
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Self Employed Owner
Thrifty Jordy LLC
San Antonio, TX
03.2020 - 07.2023
- Created my own resell company.
- Refinished furniture and made custom commission pieces
- Created, adds, and marketed my products with photos and videos.
- Generated sales and worked with QuickBooks and Excel.
- Created relationships and provided customer service.
- Money management
- Product Research.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Implemented quality assurance processes to ensure product excellence.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
Manager
Perry's Steakhouse and Grille
San Antonio, TX
03.2018 - 08.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established performance goals for employees and provided feedback on methods for reaching these milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Recruited, interviewed, and hired new employees and implemented a mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation
- Used Microsoft Word and Excel.
- Created flyers, made employee schedules, logged inventory, and wrote daily corporate emails.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Manager
Hearthstone Bakery Cafe
San Antonio, TX
03.2010 - 02.2012
- Open and closed the store
- Set, enforced and optimized internal policies to maintain responsive demands
- Partnered with vendors and suppliers to effectively manage and budget
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Created employee schedules
- Daily money handling
- Created a warm and inviting environment for the staff and customers
Education
Some College - Physical Therapy
The University of Texas at San Antonio
San Antonio, TX12.2019
Master of Real Estate Development - Real Estate
Champions School of Real estate
San Antonio, TX06.2019
Some College - Physical Therapy
Northeast Lake view
Universal City, TX07.2014
Dental Assisting - Dental Assisting
The University of Texas Health Science Center at San Antonio
San Antonio, TX03.2010
Skills
- Fast Typing
- Professional Phone Communication
- Service Excellence
- Customer Service
- Proficient in Microsoft Word
- Excel Proficiency
- Inventory Coordination
- Team Leadership
- Microsoft Outlook
Certification
- TABC Certification
- Food Handler Certification
Affiliations
- Furniture Refurbishment
- Wine enthusiast
- Travel, Hiking, riding Motorcycles
- Spending time with my Daughters
- Designing and Crafting
References
References available upon request.
Timeline
Self Employed Owner
Thrifty Jordy LLC
03.2020 - 07.2023
Manager
Perry's Steakhouse and Grille
03.2018 - 08.2019
Server/Waiter
Flemings Prime Steakhouse
07.2015 - Current
Manager
Hearthstone Bakery Cafe
03.2010 - 02.2012
Some College - Physical Therapy
The University of Texas at San Antonio
Master of Real Estate Development - Real Estate
Champions School of Real estate
Some College - Physical Therapy
Northeast Lake view
Dental Assisting - Dental Assisting
The University of Texas Health Science Center at San Antonio
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