Breanna Reno
Granite City
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server/Waiter
Appletree family restaurant
Granite City
06.2019 - Current
- Greeting guests as they come in.
- Serving, drinks and food
- Maintaining, and cleaning of server area, dining room and cashing out guests
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders and processed payments efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Assisted in training new servers on restaurant procedures.
- Addressed customer inquiries and resolved issues promptly.
- Upsold menu items to enhance customer dining experience.
- Followed health and safety guidelines during food handling processes.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
Server
Ravanellis
Collinsville
06.2024 - 05.2025
- Greeting guests with a nice and polite demeanor.
- Serving drinks and food in a timely manner
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring accurate order taking and delivery.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Trained new servers on menu items and restaurant procedures.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer complaints professionally and efficiently to enhance experience.
- Promoted daily specials and upsold beverages to increase sales opportunities.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Filled condiments and napkin containers during slack periods.
Retail Sales Associate
Boost Mobile Authorized Retailer
Wood River
11.2020 - 01.2021
- Friendly customer service and phone sales
- Assisted customers in selecting mobile devices and plans suitable for their needs.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized product displays for optimal visibility.
- Educated customers about device features, promotions, and service plans effectively.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Monitored inventory levels and restocked merchandise as needed to meet demand.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Gas Station Attendant/Cashier
Gas Mart
West Alton
03.2020 - 07.2020
- Cashier, stocking, cleaning.
- Fast and friendly customer service and sales.
- Assisted customers with purchases and answered product-related inquiries.
- Maintained cleanliness and organization of store and surrounding areas.
- Monitored inventory levels, restocking items as necessary.
- Operated cash register, processed transactions accurately and quickly.
- Enforced safety protocols to ensure a secure environment for customers.
- Collaborated with team members to enhance customer service quality.
- Operated cash register to process customer transactions accurately and efficiently.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Verified age requirements for purchase of alcohol and tobacco products.
- Assisted customers in locating items throughout the store.
Gas Station Attendant
midwest petroleum
Granite City
06.2019 - 03.2020
- Cleaning and Maintaining sales floor machines and products
- Checking out customers in a friendly and fast way
- Bagging ice, promote and sale of "dropper deals", rewards cards, etc
- Provided exceptional customer service and resolved customer inquiries effectively.
- Managed cash register transactions and ensured accurate cash handling procedures.
- Conducted routine safety checks on equipment and maintained cleanliness standards.
- Monitored stock levels and restocked merchandise on the sales floor as needed.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with team members to maintain a safe and efficient work environment.
- Handled emergency situations promptly and followed safety protocols diligently.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Verified age requirements for purchase of alcohol and tobacco products.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Assisted customers in locating items throughout the store.
- Prepared daily records of food and gas sales and balanced register drawers.
Slot Attendant
ARGOSY CASINO
Alton
05.2019 - 06.2019
- I loved cashing out jackpots and getting in the slot machines to fix them.
- Making sure guests were enjoying their time and checking if they needed anything.
- Giving out change and watching guests seats.
- Assisted guests with slot machine operation and troubleshooting.
- Monitored gaming machines for proper functioning and compliance.
- Provided exceptional customer service to enhance guest experience.
- Educated patrons on gaming rules and procedures effectively.
- Collaborated with team members to ensure smooth operations.
- Promoted loyalty club membership, set up accounts and entered customer information.
- Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
- Maintained a professional attitude with guests while providing excellent customer service.
- Adhered strictly to company policies regarding confidentiality of patron data.
- Dispensed funds for machine jackpots and change for player needs.
- Collected money from players and paid out winnings when necessary.
Fine Dining Server
ARGOSY CASINO
Alton
11.2018 - 06.2019
- Taking guests orders, making drinks, delivering food.
- Making sure they are enjoying their time here and will return.
- Helping out my coworkers if needed, cleaning and maintaining the server area and dining room.
- Provided exceptional service in a high-end dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Recommended wine pairings to enhance guest dining experiences.
- Maintained knowledge of menu items and daily specials.
- Managed table settings and ensured cleanliness throughout service.
- Assisted in training new servers on fine dining protocols.
- Resolved guest inquiries and concerns with professionalism and care.
- Processed payments accurately using point-of-sale systems.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Accurately recorded orders in POS system while providing excellent customer service.
- Provided guests with information about menu items, made suggestions and took orders.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
Server/Hostess
Ravanelli's Restaurant
Collinsville
03.2017 - 06.2019
- Greeting and seating guests as they come into the restaurant as a hostess.
- As a server greeting guests, getting drinks and making them, taking orders, serving the orders, making sure guests enjoy their time and come back.
- Cleaning and maintaining server area and dining room.
- Helping out co workers if needed.
Line Worker
Elite Line Services
Granite City
11.2016 - 03.2017
- Make boxes, displays, packaging
- Conducted quality inspections on finished products for defects.
- Collaborated with team members to meet daily production goals.
- Maintained a clean and organized work area for safety compliance.
- Followed safety protocols to minimize workplace hazards.
- Loaded and unloaded materials for efficient workflow management.
- Loaded materials onto conveyor belt to be transported down the assembly line.
- Worked closely with other members of the team to meet deadlines and goals set by management.
Server
Appletree family restaurant
Granite City
11.2010 - 06.2016
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables while ensuring accurate order taking and delivery.
- Collaborated with kitchen staff to coordinate timely meal preparation.
- Trained new servers on menu items and restaurant procedures.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer complaints professionally and efficiently to enhance experience.
- Assisted in inventory management by tracking supplies and placing orders.
- Promoted daily specials and upsold beverages to increase sales opportunities.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Bartender
Frawleys
02.2015 - 06.2015
- Prepared and served a variety of cocktails and beverages for customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted customers with drink selections and provided exceptional service.
- Collaborated with kitchen staff to ensure timely food and drink delivery.
- Handled cash transactions accurately while managing the register efficiently.
- Engaged with customers to create a welcoming atmosphere at the bar.
Crew Member
Imos Pizza
Granite City
10.2008 - 02.2009
- Prepared pizzas and other menu items according to company standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with orders, providing menu recommendations as needed.
- Operated kitchen equipment, ensuring proper use and safety protocols were followed.
- Collaborated with team members to ensure timely service during peak hours.
- Restocked supplies and ingredients to maintain inventory levels in the kitchen.
- Followed health and safety regulations to ensure food quality and customer safety.
Crew Member
McDonald's
Granite City
01.2008 - 09.2008
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with orders, providing menu recommendations as needed.
- Handled cash transactions efficiently at the register during busy periods.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High school or equivalent -
Granite City High School
Granite CitySkills
- Customer service
- Order management
- Food safety
- POS operation
- Menu knowledge
- Team collaboration
- Conflict resolution
- Upselling techniques
- Time management
- Employee training
- Attention to detail
- Effective communication
- Adaptability
- Fast-paced performance
- Food station setup
- Dining area maintenance
- Exceptional customer service
- Hostess support
- Allergy awareness
- Server training
- Guest engagement
- Liquor, wine, and food service
- High volume dining
- Take-out service
- Cash handling
- Item promotion
- Multitasking and organization
- Price memorization
- Relationship management
- Regulatory compliance
Certification
- Alcohol and tobacco training, Present
- Veeder root training, Present
- Food handlers, TABC
- Food Handler certificate
- Driver's License, 02/01/25, 01/31/29
- Basset, 12/01/18, 12/31/21
- Etips gaming 3.0, 12/01/18, 12/31/21
- Illinois Ust class c operator, 06/01/19, 06/30/20
Languages
English
Willing To Relocate
- 62002, Granite City, IL
- 62060, Granite City, IL
- 62040, Granite City, IL
Personal Information
Authorized To Work: US for any employer
Timeline
Server
Ravanellis
06.2024 - 05.2025
Retail Sales Associate
Boost Mobile Authorized Retailer
11.2020 - 01.2021
Gas Station Attendant/Cashier
Gas Mart
03.2020 - 07.2020
Server/Waiter
Appletree family restaurant
06.2019 - Current
Gas Station Attendant
midwest petroleum
06.2019 - 03.2020
Slot Attendant
ARGOSY CASINO
05.2019 - 06.2019
Fine Dining Server
ARGOSY CASINO
11.2018 - 06.2019
Server/Hostess
Ravanelli's Restaurant
03.2017 - 06.2019
Line Worker
Elite Line Services
11.2016 - 03.2017
Bartender
Frawleys
02.2015 - 06.2015
Server
Appletree family restaurant
11.2010 - 06.2016
Crew Member
Imos Pizza
10.2008 - 02.2009
Crew Member
McDonald's
01.2008 - 09.2008
High school or equivalent -
Granite City High School