Whitney Marchese
Buckeye,AZ
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Waiter
Red Lobster
Peoria, AZ
07.2015 - Current
- Thrived in fast-paced environment, ensuring excellent service and enhancing guest enjoyment of food and overall experience.
- Delivered exceptional guest experiences with a friendly demeanor and positive attitude.
- Assisted the team by completing sidework tasks to support daily operations.
- Managed closing duties, assigning tasks and ensuring restaurant readiness for next day operations.
- I am a certified trainer
Education
GED -
Rio solado
Phoenix, AZSkills
- Table management
- Food service closing procedures
- Client rapport building
- Restaurant Experience
- Complaint handling
- Customer service
- Communication skills
- Sales
- Order taking
- Cash handling
- Time management
- Teamwork
- POS system
- Attention to detail
- Food safety
- Upselling
- Multitasking
- Conflict resolution
- Guest experience
- Menu knowledge
- Server training
- Critical thinking
- Effective communication
- Adaptability to change
- Performance improvement
- Beverage preparation
- Task prioritization
- Food delivery
- Check payment processing
- Daily specials memorization
- Liquor, wine, and food service
- Special dietary requirements
- Menu memorization
- Positive guest interactions
- Menu item recommendation
- Exceptional customer service
- High volume dining
- Effective customer upselling
- Order accuracy
- Food safety practices
- Tableside etiquette
- Dining customer service
- Multitasking and organization
Certification
- Food Handler Certification
- ServSafe Food Handler Certification
- Driver's License
References
References available upon request.
Timeline
Server/Waiter
Red Lobster
07.2015 - Current
GED -
Rio solado