Andrew Guerin
Centennial,CO
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Server/Waiter
Brooklyns at the Pepsi Center
Denver, CO
11.2018 - Current
- Server/Waiter
- Served customers right before and after sporting events by providing excellent customer service
- Worked in a high-volume establishment where it was busy the entire time helping other team members and management become successful at their line of work
- Worked big parties in a fast-paced environment
Intern
MSU Denver Athletics
Denver, CO
08.2021 - 12.2021
- Gave excellent customer service to all event participants and customers
- Worked in ticket sales for all DII volleyball and DII soccer events
- Assisted with teardown of NCAA DII Volleyball Tournaments and regular season games
- Assisted with setup and teardown of DII soccer, DII volleyball, and DII basketball events
- Worked on ways to promote DII student-athletes such as creating flyers and game day programs
Greenside attendant
Green Valley Ranch Golf Club
Denver, CO
06.2020 - 08.2020
- Volunteered as a greenside attendant keeping track of players scores during tournaments
- Helped keep coolers stocked with drinks and ice around the entire course throughout for the Women’s Open and Colorado Open
- Organized all the essential needs for upcoming tournaments such as pallets of drinks, tents for Tee Times, the lunch area for the employees and players, and at the main office where I would organize player golf bags
- Assisted with setup and breakdown of the golf course
Construction worker/ Laborer
Saunders construction
Centennial, CO
06.2013 - 05.2014
- Construction worker/ Laborer
- Assisted in pouring concrete with a group of workers checking our surroundings for any possible hazards that could have led to injuries
- Led a group of Laborers where we completed a numerous number of tasks that our supervisor assigned us to do
- Always promoted safety with OSHA protocols
- Assisted in fire-caulking in various hospitals
Server
Buffalo Wild Wings
Centennial, CO
10.2011 - 05.2013
- Server
- Handled revenue and money
- Very responsible and professional when it came to checking ID’s
- Worked in a very fast-paced environment
- Great communication skills
Parker Lutheran High School
Parker, CO
11.2008 - 02.2012
- Helped coach my high school wrestling team so they can get better as students and athletes
- Taught the wrestling team what it takes to become a champion through hard work and dedication
Sports Authority Field at Mile High
Denver, CO
10.2008 - 11.2011
- Worked at various Denver Bronco games as a part of my school to help around the community.
- Worked concession stands as part of community service work.
Server/Waiter
Village Inn
Centennial, CO
11.2009 - 10.2011
- Server/Waiter
- Cleaned and bussed tables so that tables turned in a timely manner to take care of more guests
- Handled money and revenue on a daily basis with transactions
- Helped to ensure all guests were taken care of every day
- Assisted with food delivery
Education
BA - Sport Management, Nutrition Minor
Metropolitan State University of Denver
Denver, COSkills
- Client relations expertise
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cash handling
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
- Customer service
- Memory retention
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Sales expertise
- Sales techniques
- Order accuracy
- Team collaboration
- Performance improvement
- Guest relations management
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Languages
English
Native or Bilingual
Timeline
Intern
MSU Denver Athletics
08.2021 - 12.2021
Greenside attendant
Green Valley Ranch Golf Club
06.2020 - 08.2020
Server/Waiter
Brooklyns at the Pepsi Center
11.2018 - Current
Construction worker/ Laborer
Saunders construction
06.2013 - 05.2014
Server
Buffalo Wild Wings
10.2011 - 05.2013
Server/Waiter
Village Inn
11.2009 - 10.2011
Parker Lutheran High School
11.2008 - 02.2012
Sports Authority Field at Mile High
10.2008 - 11.2011
BA - Sport Management, Nutrition Minor
Metropolitan State University of Denver