Jordan Briggs
Raleigh,NC
Summary
Student services professional with experience supporting students with disabilities, advising across academic and career pathways, and maintaining confidential student records. Background in higher education student support, disability services, and program coordination with a strong commitment to accessibility, equity, and compliance. Skilled in documentation review, accommodation support, and cross-functional collaboration to improve the student experience in online and in-person environments.
Overview
6
6
years of professional experience
Work History
Career Development Counselor
Community Workforce Solutions
Raleigh, NC
09.2024 - Current
- Delivered personalized career counseling to students with disabilities, enhancing job readiness and exploration.
- Facilitated educational planning, aligning student goals with available resources.
- Connected students to assistive resources and community services, ensuring comprehensive support.
- Maintained accurate documentation of student accommodations and support services.
- Collaborated with employers and partners to enhance accessibility measures.
- Advocated for equitable employment outcomes by addressing students' access needs.
Academic & Financial Aid Advisor
Wake County Schools
Raleigh, NC
08.2024 - Current
- Advised students and families on academic planning and degree pathways for successful postsecondary transitions.
- Guided students through financial aid documentation, including scholarships, grants, and loan processes.
- Supported students in navigating institutional processes to meet academic requirements effectively.
- Facilitated workshops on student success, college readiness, and financial literacy topics.
- Maintained confidential student records, ensuring compliance with privacy and data protection policies.
- Collaborated with colleges and community partners to enhance student access to services and resources.
Student Success Assistant
NC State University College of Education
Raleigh, NC
03.2020 - 04.2024
- Supported academic advising appointments, student records, and outreach events.
- Helped organize orientation sessions for first-year students and prospective students.
- Provided front-line student support to ensure effective communication and student satisfaction.
Teaching Intern
Friday Institute
Raleigh, NC
08.2023 - 12.2023
- Led student reading and writing sessions that improved comprehension and engagement.
- Developed lesson materials that promoted teamwork, reflection, and academic growth.
Instructional Design Intern
Sure Program, NC State University
Raleigh, NC
03.2023 - 10.2023
- Worked with educators and nonprofits on student success and educational equity initiatives.
- Collected and analyzed data on student performance and academic support programs.
- Assisted in planning workshops and community engagement events for student development.
Education
Master of Education - Higher Education Administration
North Carolina State University
Raleigh, NC08.2026
Bachelor of Science - Education
North Carolina State University
Raleigh, NC05.2024
Skills
- Accessibility and student accommodations
- Disability services support
- Confidential records management
- Documentation review
- Student advocacy
- ADA compliance
- Case management
- LMS proficiency (specify platform)
- Assistive technology knowledge
- Cross-department collaboration
- Written and oral communication
- Time management and prioritization
- Remote work readiness
Timeline
Career Development Counselor
Community Workforce Solutions
09.2024 - Current
Academic & Financial Aid Advisor
Wake County Schools
08.2024 - Current
Teaching Intern
Friday Institute
08.2023 - 12.2023
Instructional Design Intern
Sure Program, NC State University
03.2023 - 10.2023
Student Success Assistant
NC State University College of Education
03.2020 - 04.2024
Master of Education - Higher Education Administration
North Carolina State University
Bachelor of Science - Education
North Carolina State University