Jordan Brochin

• Learned to communicate effectively and problem solve immediately and efficiently.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Attended to customer needs, responding to questions, complaints and escalations.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.

• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

• Handled logistics of the ever-changing design details and floor plans of each event
• Settled crew member disputes by addressing problems quickly and providing successful mediation.
• Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
• NY Boat hosted many clients such as Jimmy Fallon, Chase Manhattan Bank, New York Knicks, Diane Sawyer, TV shows, in addition to weddings, life cycle events, corporate events

Reference: Robert Bellanich (917)-748-8138

General Manager of NY Boat Charters

• Cold called with leads given to me by the owner to generate a larger consumer base and relayed the information to the owner to close the deal
• Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
• Established rapport with customers using active listening and interpersonal skills.

Reference: Gary Hollander (561)-866-2738