Omololu Jaji

The jobs and responsibilities of a security officer and a customer specialist can vary depending on the industry and specific company they work for, but generally:

A security officer is responsible for maintaining a safe and secure environment for people and property. They typically monitor and patrol designated areas, identify and report any suspicious activities or persons, enforce rules and regulations, and respond to emergencies. Some specific duties may include:

• Conducting regular security checks and inspections
• Operating surveillance equipment, such as cameras or alarms
• Controlling access to restricted areas
• Investigating incidents and preparing reports
• Providing assistance to visitors or employees
• Collaborating with law enforcement or emergency services when necessary

A customer specialist, on the other hand, is responsible for ensuring customer satisfaction and loyalty. They typically interact directly with customers to answer questions, resolve complaints, and provide support. Some specific duties may include:

• Responding to customer inquiries via phone, email, or chat
• Providing information about products or services
• Processing orders or returns
• Investigating and resolving customer complaints
• Developing and maintaining customer relationships
• Collaborating with other departments to ensure timely and effective customer service

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.