Jordan Brown
DeSoto,TX
Summary
Hardworking and reliable adjuster with strong ability in field adjusting. Offering rope and harness training and xactimate trained . Highly organized, proactive and punctual with team-oriented mentality. Have ran over 250 claims and have a firm grasp on the functions of the work.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster
Qa Claims
Amarillo, TX
04.2023 - 09.2024
- Decreased loss ratios through fair and timely claim processing.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Maintained accurate records of all claim-related activities throughout the investigation process.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Traveled to customer sites to evaluate fallen trees, leaking roofs and other issues to create accurate cost estimations.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Completed required investigations on referred files within established timeframes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Leveraged xactimate skills to input and compile data gathered from various sources.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TX03-2005
Skills
- Policy Analysis
- Damage Assessment
- Liability Determination
- Technical Knowledge
- Claims Investigation
- Property Adjusting
- Risk Assessment
- Property Claims
- Claims Processing
- Policy Investigations
- Report Writing
- Advanced Computer Skills
- Claims File Management Processes
- Caseload Management
Certification
Texas all lines license
State farm certified in policies and estimatics
Timeline
Independent Insurance Adjuster
Qa Claims
04.2023 - 09.2024
High School Diploma -
Cedar Hill High School