Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jordan Brown

Summary

Detail-oriented Technical Support Representative with a proven track record in troubleshooting software and hardware issues. Committed to enhancing customer satisfaction through effective problem-solving and collaboration.

Overview

2
2
Languages
1
1
Certification
10
10
years of professional experience

Work History

Technical Support Representative

QubicaAMF WorldWide
04.2023 - Current
  • Provides troubleshooting support for Conqueror & Windows software along with hardware issues ensure customer satisfaction.
  • Documented customer interactions in CRM system for efficient follow-up and resolution tracking.
  • Assisted fellow technicians in resolving complex technical queries, fostering collaborative problem-solving environment.
  • Developed user guides and training materials to enhance customer understanding of products and services.

CAP Team 2 Associate

Walmart
08.2016 - 04.2023
  • Managed inventory levels to ensure product availability and minimize stockouts.
  • Trained new associates on operational procedures and best practices for efficiency.
  • Collaborated with cross-functional teams to enhance customer service and resolve issues promptly

Education

Associate of Applied Science - Computer Science

J. Sargeant Reynolds Community College
Richmond, VA
05-2019

Skills

  • Customer service
  • Network security
  • Network troubleshooting
  • Software installation
  • Application support
  • Wireless networking

Certification

Career Studies Certificate (CSC) in Cybersecurity September 2020 - May 2022

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Technical Support Representative

QubicaAMF WorldWide
04.2023 - Current

CAP Team 2 Associate

Walmart
08.2016 - 04.2023

Associate of Applied Science - Computer Science

J. Sargeant Reynolds Community College
Jordan Brown