Jordan Brown

• Sorted incoming products by department, size, and destination for efficient order fulfillment
• Packed customer orders following Nordstrom quality and shipping standards
• Processed Nordstrom merchandise shipments, ensuring accuracy in packing slips
• Assisted team members in staging orders and organizing dock areas to streamline operations
• Managed communication between customers, suppliers, and third-party logistics providers regarding order status updates

• Coached new hires on register procedures and loss-prevention checks, resulting in a smoother onboarding process.
• Processed returns and exchanges at POS, adhering to company policy to ensure customer satisfaction.
• Managed inventory levels by restocking merchandise and organizing the sales floor.

• Assessed customer needs and recommended handbag accessories and ready-to wear items