Jordan Bryson
Fort Worth,TX
Summary
Dynamic leader with proven expertise in people management and sales strategies, honed at companies like Quiktrip. Excelled in enhancing customer satisfaction and team productivity through motivational skills and effective policy enforcement. Demonstrated strong leadership in reducing employee turnover and improving team performance, contributing to significant sales and customer service achievements.
Overview
5
5
years of professional experience
Work History
Overnight Manager
Quiktrip
04.2021 - Current
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
Shift Manager
RaceTrac
10.2019 - 10.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Welding - Welding
Green B. Trimble Technical High School
Fort Worth, TX06.2016
Skills
- Motivational skills
- Employee relations
- Policy enforcement
- Sales strategies
- Strong leadership
- Customer service
- People management
- Guest assistance
- Conflict resolution
- Guest relations
- Complaint handling
- Sales leadership
- Inventory monitoring
- Vendor relations
- Security awareness
Timeline
Overnight Manager
Quiktrip
04.2021 - Current
Shift Manager
RaceTrac
10.2019 - 10.2020
Welding - Welding
Green B. Trimble Technical High School
Similar Profiles
Logan BrungardtLogan Brungardt
Store Clerk at QuikTripStore Clerk at QuikTrip
Layne GrommeshLayne Grommesh
Part Time Clerk at QuikTripPart Time Clerk at QuikTrip
Kendall LylesKendall Lyles
PT Clerk at QuikTripPT Clerk at QuikTrip