Jordan Caple
Reynoldsburg,OH
Summary
Proven leader and dedicated professional with experience at Anthem Automotive, adept at ensuring customer satisfaction and streamlining operations. Excelled in supervising teams, enhancing productivity by over 20%, and maintaining high service standards. Skilled in conflict resolution and efficient workflow management, demonstrating a strong work ethic and effective communication.
As service professional, brings valuable experience in maintaining high standards of cleanliness and customer service. Proven ability to support team goals and adapt to changing needs, ensuring seamless operation. Known for reliability, effective communication, and strong attention to detail.
Overview
4
4
years of professional experience
Work History
Porter
Anthem Automotive
Atlanta, GA
09.2020 - 02.2022
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
Valet Supervisor
Parking Solutions Inc
Oxon Hill, MD
03.2018 - 09.2019
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
Server
Barcelona Wine Bar
Washington DC
09.2018 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Pickerington High School Central
Pickerington, OH06.2011
Skills
- Strong work ethic
- Punctual and dependable
- Ensuring customer satisfaction
- Strong communication with staff and customers
Timeline
Porter
Anthem Automotive
09.2020 - 02.2022
Server
Barcelona Wine Bar
09.2018 - 08.2019
Valet Supervisor
Parking Solutions Inc
03.2018 - 09.2019
High School Diploma -
Pickerington High School Central