Summary
Overview
Work History
Education
Skills
References
INDUSTRY CREDITS
RELATIVE EXPERIENCE
Timeline
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Jordan Carranza

Mesa,AZ

Summary

Customer service professional with a proven background at Flavors Of Louisiana, recognized for improving guest experiences through effective communication and problem-solving. Skilled in food service operations and time management, achieving high levels of customer satisfaction and team collaboration. Aspiring automotive enthusiast with a strong foundation in automotive principles, seeking opportunities to apply skills and grow within the industry.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Flavors Of Louisiana
Avondale, AZ
01.2025 - Current
  • Optimized guest flow through efficient management of reservations and seating arrangements.
  • Delivered exceptional customer service while welcoming guests at restaurant entrance.
  • Trained new staff on front-of-house procedures and customer interaction techniques.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Addressed customer inquiries and resolved issues promptly with professionalism.
  • Collaborated with kitchen staff to ensure timely service during peak hours.
  • Processed payments accurately using point-of-sale systems to streamline transactions.
  • Explained menu items, took orders, and ensured accurate delivery of food courses.

Team Member

Wendy's | WTC Ventures
Oak Harbor, WA
02.2024 - 07.2024
  • Delivered exceptional customer service, resulting in high levels of customer satisfaction and repeat business
  • Trained two new team members monthly, enhancing team efficiency and fostering a positive work environment
  • Cooked and prepared food with precision, adhering to speed and accuracy standards
  • Managed customer orders and payments, consistently ensuring quick and accurate transactions

Dishwasher/Busser

China City Restaurant
Oak Harbor, WA
02.2023 - 07.2024
  • Partnered with kitchen staff and servers to uphold cleanliness and operational efficiency
  • Assisted with table bussing and expedited the delivery of food and beverages, improving overall service
  • Supported team members in maintaining a clean and welcoming dining environment
  • Contributed to smooth restaurant operations, enhancing the overall guest experience

Café Worker

The Cove
Coupeville, WA
06.2022 - 01.2024
  • Ensured cleanliness and organization of the café, providing a pleasant experience for customers
  • Managed inventory levels and restocked supplies, ensuring uninterrupted service
  • Assisted in the recruitment process by screening and interviewing potential candidates

Education

Automotive Technology Degree - Automotive Engineering

Universal Technical Institute (UTI)
Avondale, Arizona
10-2025

High School Diploma -

Oak Harbor High School
Oak Harbor, WA
06.2023

Skills

Automotive Skills :

Engine fundamentals

Powertrain systems

Automotive physical science

Electrical applications

Advanced electrical systems

Performance tuning

Braking systems

Steering and suspension

Transmission technology

HVAC principles

Drivability applications

Hybrid technology and service writing

Other Skills

  • Conflict resolution
  • Health and safety
  • Basic math
  • Clear communication
  • Team player attitude
  • Professional appearance
  • Strong work ethic
  • New staff training
  • Phone etiquette
  • Attention to detail
  • Up-selling strategies
  • Foreign language skills
  • Multitasking and organization
  • Payment processing
  • Money handling

References

References available upon request.

INDUSTRY CREDITS

  • BMW Manufacturer Training:
  • ST1801: Workshop Technology I
  • ST1802: Workshop Technology II
  • ST1803: Electrical Technology I
  • ST1804: Chassis Technology I
  • ST1806: BMW Associate Level Hands on Assessment
  • ST1811b: Warranty for the Technician
  • ST1848: ASE Prep Course Credit
  • ST2121: Intro to BMW Group Training

RELATIVE EXPERIENCE

  • 1993 Ford Ranger
  • 2002 325i BMW
  • 2017 Subaru wrx
  • 2008 Tacoma
  • 2019 Chevy Traverse -Oil changes, air flow sensor, starter, idol air control, changed brakes, vacuum egr, changed exhaust, changed axel, spark plugs, changed tires

Timeline

Front of House Employee

Flavors Of Louisiana
01.2025 - Current

Team Member

Wendy's | WTC Ventures
02.2024 - 07.2024

Dishwasher/Busser

China City Restaurant
02.2023 - 07.2024

Café Worker

The Cove
06.2022 - 01.2024

Automotive Technology Degree - Automotive Engineering

Universal Technical Institute (UTI)

High School Diploma -

Oak Harbor High School

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