Summary
Work History
Education
Skills
Timeline
Generic

Jordan Castellon

Boynton Beach,FL

Summary

With a proven track record at Publix Supermarkets, I excelled in enhancing customer satisfaction and mentoring teams, showcasing my strong customer service and leadership skills. My dedication to resolving complaints and fostering a culture of empathy and integrity significantly boosted team performance and customer loyalty.

Work History

Cashier (2016-2017)

Publix Supermarkets
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Staff (2017-2021)

Publix Supermarkets
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.

Customer Service Team Leader (2021-2023)

Publix Supermarkets
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

Assistant Customer Service Manager (2023-Current)

Publix Supermarkets
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.

Education

Santaluces High School
Lantana Fl

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier (2016-2017)

Publix Supermarkets

Customer Service Staff (2017-2021)

Publix Supermarkets

Customer Service Team Leader (2021-2023)

Publix Supermarkets

Assistant Customer Service Manager (2023-Current)

Publix Supermarkets

Santaluces High School

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Jordan Castellon