Jordan Chase

Food Safety Net Services

Boise, Idaho

03.2019 - Current

Managed and maintained laboratory equipment, including calibrations, repairs, and preventative maintenance.
Oversaw the day-to-day operations of the lab, including staffing and scheduling of personnel.
Evaluated test results and determined appropriate corrective action when needed.
Reviewed analytical data from experiments to ensure accuracy and reliability of results.
Investigated customer complaints related to product quality or performance issues.
Maintained detailed records and completed regular reports for operations, accounting and human resources needs.
Defined priorities, delegated tasks and planned workflow for laboratory personnel.
Managed equipment, building areas, and inventory to keep facility running at peak levels.
Coordinated recruitment, paperwork, and payments for laboratory participants.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Reviewed completed work to verify consistency, quality, and conformance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.