Jordan Clark-Johnson
Metairie,LA
Summary
Results-oriented professional with a demonstrated history of success in recovering delinquent payments. Proven expertise in creating and executing collection strategies that reduce delinquency rates and maximize efficiency. Skilled in negotiating and resolving accounts in collections. Experienced Collections Specialist focused on bringing success to our clients. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
8
8
years of professional experience
Work History
1-60 Day Collector
Orion First Financial
Seattle, WA
11.2023 - Current
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Reached out to approximately 50 account holders daily.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Achieved performance goals on consistent basis.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Utilized various software programs to efficiently manage account information and track progress towards collection goals.
- Proactively identified opportunities for improvements in the collections process, sharing insights and suggestions with management to support continuous growth and development.
- Balanced persistence with empathy when pursuing overdue payments from individuals experiencing financial hardship.
- Kept current on industry trends and best practices to continuously improve skills as a collector and adapt strategies accordingly.
- Identified potential high-risk accounts through thorough analysis, minimizing company losses.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Loan Officer
One Main Financial
Hammond, LA
08.2023 - 11.2023
- Liaised with legal counsel regarding delinquent accounts, ensuring proper documentation was maintained throughout all stages of litigation proceedings.
- Supported company growth by managing multiple tasks in a fast-paced environment, ensuring deadlines were met without sacrificing quality or accuracy.
- Ensured compliance with federal regulations regarding debt collection practices, protecting both the organization''s reputation and its clients'' rights.
- Maintained strong relationships with customers while negotiating payment plans that fit their individual needs and circumstances.
- Streamlined the collections process by creating clear guidelines and policies for staff to follow.
- Decreased overdue accounts through consistent follow-up and diplomatic communication with clients.
- Assisted in training new employees on collection procedures, best practices, and software tools used within the department.
- Developed customized reports for management, providing insight into collection trends and areas requiring attention or improvement.
- Promoted positive customer relations while enforcing company policies on late fees, interest charges, and payment terms.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
Senior Finance Manager
Tower Loan
Covington, LA
07.2021 - 08.2023
- Demonstrated success in overseeing loan applications from start to finish
- Assessed and evaluated customer needs to offer appropriate loan products
- Processed loan applications, reviewed credit reports, and made loan decisions
- Assisted in training new employees on loan origination systems used by the organization
- Collaborated with underwriters and other departments on loan packages prior to submission for approval
- Identified opportunities for cross-selling additional products and services
- Utilized advanced problem-solving skills to resolve complex customer inquiries related to loan applications
- Analyzed credit reports and other documents necessary for loan processing
- Designed new methods for streamlining existing processes to improve efficiency within the department
- Developed strategic financial plans and forecasting models to support long-term business objectives
- Developed policies and procedures around capital expenditure requests from departments across the organization
- Managed a team of finance professionals in order to ensure accurate reporting and compliance with regulations.
Foreman
Donnie Johnson Trim Carpentry
Metairie, LA
05.2020 - 07.2021
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
- Successfully mitigated risks associated with complex projects by conducting thorough risk assessments and implementing appropriate contingency plans.
- Reworked positions and workflow based on individual abilities and production targets.
- Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
Shift Manager
Castnet Seafood
New Orleans, LA
02.2017 - 05.2020
- Monitored outstanding account balances and determined need for further collections action
- Negotiated with customers to reach payment agreements
- Developed and maintained effective working relationships with customers, colleagues, and management
- Performed skip tracing activities to locate debtors and verify contact information
- Resolved disputes between customers and creditors quickly and efficiently through effective communication skills
- Evaluated customer accounts on a regular basis to determine if changes are necessary in order to maximize recovery efforts.
Education
High School Diploma -
GED
Metairie, LA09.2016
Skills
- Financial Transactions Expertise
- Cash Handling
- Financial Analysis Aptitude
- MS Office Expertise
- Government Standards
- Organizational Strengths
- Sales Expertise
- Business Development
- Client Interviews
- Underwriting Support
- Records Management
- Billing Practices
- Goals and Performance
- New Hire Training
- Familiarity with Locating Individuals
- Payment Acceptance
- Credit and Collections
- Scripted Conversations
- Team Oriented
- Lender Relationships
- Customer Relationship Development
- Deal Structuring
- Corrective Actions
- Coaching and Training
- Financial Analysis
- Fiscal Reporting
- Staff Training
- Deal Negotiations
- Area of Expertise Sales
- Lending Practices
- Budgeting and Variance Analysis
- Workflow Coordination
- Insurance Products
- Raising Capital
Awards
Tower Loan Rookie of the Year, 2022
Timeline
1-60 Day Collector
Orion First Financial
11.2023 - Current
Loan Officer
One Main Financial
08.2023 - 11.2023
Senior Finance Manager
Tower Loan
07.2021 - 08.2023
Foreman
Donnie Johnson Trim Carpentry
05.2020 - 07.2021
Shift Manager
Castnet Seafood
02.2017 - 05.2020
High School Diploma -
GED