Jordan Clay
Saint.Louis,MO
Summary
Resourceful IT Technician with exceptional insight and knowledge of Microsoft, Networking, AWS, Azures, and CCNA. Offering two years of experience providing expert-level support. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Label Specialist
SCALE AI
06.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Supported audio generation for training of speech AI models.
Management Trainee
Fogarty's house of vapor
10.2021 - 06.2023
- Connect with customers to build loyalty.
- Assume responsibilities of store manager during supervisor's absence.
- Communicate status of assigned responsibilities to management.
- Resolved customer issues by listening delivering excellent customer service and maintaining positive attitude.
- Balance cash drawer daily and performed opening and closing duties.
DOJ
Spectrum
07.2021 - 10.2021
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to customers.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Notified internal and external customers of impending changes and agreed outages to prevent unexpected service disruptions.
- Communicated with customers to provide up-to-date information.
Education
Associate of Applied Science - Information Technology
Ranken Technical College
St Louis, MO05.2023
Skills
- Issue and Resolution Tracking
- Troubleshooting Network Issues and Network Configuration
- Knowledge in PaaS, SaaS, and Iaas and in windows 10/11, IOS, VMware
- Exceptional verbal communication skills
- Proficient in Microsoft software and operating systems
- Proficient in customer service
- Security Clearance when I worked for Allied Universal
- Knowledge with router, switches, and load-balancer
- Quality assurance
- Management collaboration
- Analytical thinking
- Eye for detail
Certification
SQL
Timeline
Data Label Specialist
SCALE AI
06.2023 - Current
Management Trainee
Fogarty's house of vapor
10.2021 - 06.2023
DOJ
Spectrum
07.2021 - 10.2021
Associate of Applied Science - Information Technology
Ranken Technical College
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