Jordan Cleveland
Austin,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Manager of Business Development and Sales
Gourmand’s
Austin, TX
10.2021 - Current
- Developed thorough understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal employees to meet shared sales goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Conducted market research to discover new leads, opportunities and messaging.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Facilitated business by implementing practical networking techniques.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Bar Lead
Lonesome Dove
Austin, TX
09.2020 - 10.2021
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Poured and prepared mixed drinks for over 150 customers daily.
Bartender Trainer
Handle Bar
Austin, TX
10.2018 - 12.2020
- Trained two new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Trained and mentored three or four new personnel hired to fulfill various roles.
- Participated in workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of company including about fifteen employees, noting areas needing improvement and implementing plans for rectification.
Education
Biological Anthropology
Texas A&M University
College Station, TXSkills
- International Business
- Employee Performance Evaluations
- Discount Rate Requirements
- Interdepartmental Collaboration
- Retail Knowledge
- Sales Quota Management
- Networking Events
- Operating Procedures and Policies
- Team Recruiting and Onboarding
- Staff Meetings
- Budgeting and Expenditures
- Shipping and Receiving Oversight
- Social Media Platforms
- Inventory Control Processes
- Strategic Networking
- Sales Statistics Analysis
- Stock Control
- Expense Control
- Constructive Feedback
- Customer Outreach
- Store Displays
- Issue Resolution
- Special Events
- Analyzing Performance
- Effective Customer Communication
- Delivery Schedules
- Inventory Management and Planning
- Vendor Partnerships
- Financial Transactions
- Customer Portfolio Management
- Performance Optimization
- Digital Sales
- Maintaining Clean Work Areas
- Microsoft Excel
- Marketing and Sales
- Employee Retention
Timeline
Manager of Business Development and Sales
Gourmand’s
10.2021 - Current
Bar Lead
Lonesome Dove
09.2020 - 10.2021
Bartender Trainer
Handle Bar
10.2018 - 12.2020
Biological Anthropology
Texas A&M University
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