Jordan Colley
North Charleston,SC
Summary
Dedicated truck driver with a strong focus on safety protocol adherence, vehicle inspection, and emergency response. Proven ability to manage unexpected challenges while ensuring high customer satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Truck Driver
Usxpress
North Charleston
10.2020 - 05.2026
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Reacted decisively and quickly to protect spoilage.
- Performed regular inspections and completed vehicle repairs.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Processed shipment documents neatly and efficiently for each load.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Followed regular schedule of pickups for individual customers and groups.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Obtained signatures needed to complete and process paperwork.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Reported all accidents or violations to management immediately upon occurrence.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Operated trucks safely, adhering to all regulations and company policies.
- Inspected vehicles regularly to ensure compliance with safety standards.
- Planned efficient routes to minimize delays and optimize fuel usage.
- Communicated with dispatchers regarding delivery schedules and road conditions.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Loaded and unloaded freight securely, following weight distribution guidelines.
- Assisted in training new drivers on company protocols and safety procedures.
- Collaborated with team members to resolve issues during transport operations.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Managed personal driving time according to Hours of Service regulations.
- Verified load against shipping papers to ensure accuracy of shipment.
- Hooked and unhooked trailers from tractor and converter dollies.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Military
Marine Corps
North Charleston
06.2014 - 08.2020
- I did supply and manage operations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Managed household errands and other essential duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
CDL - COMMERCIAL DRIVERS LICENSE
CDL SCHOOL OF MIAMI
Miami, Fl 08.2019 - 09.2019
Sol C Johnson High School
Savannah, GASkills
- Vehicle inspection
- Route planning
- Package tracking
- Regulatory compliance
- Equipment maintenance
- Customer relationship management
- Dispatch coordination
- Safety protocol adherence
- Training and mentoring
- Emergency response
- Problem solving
- Customer-oriented
- Weather awareness
Certification
- CPR Certification
- Defensive driving certification
- Security and time management
- Training
Accomplishments
- Safe driving award
- Training fellow team member members
Timeline
Truck Driver
Usxpress
10.2020 - 05.2026
CDL - COMMERCIAL DRIVERS LICENSE
CDL SCHOOL OF MIAMI
08.2019 - 09.2019
Military
Marine Corps
06.2014 - 08.2020
Sol C Johnson High School