Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Colvin

Huntersville,NC

Summary

Accomplished Pharmacy Technician and retail merchandiser with experience in retail pharmacy and retail store environments for major national chains. Practiced in filling prescriptions, administering covid testing, updating patient profiles and medical records, communicating with healthcare professionals, store resets, cashiering, store inventory and store organization. Works well independently and as part of dynamic teams.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Merchandiser

SAS Retail Services
08.2020 - 08.2021
  • Answer customer questions regarding store merchandise, and pricing.
    Remove damaged, out-of-code, not-in-set, and discontinued items from displays.
  • Adjusts shelf heights to follow planogram instructions.
  • Following planogram and moving store products to their new locations on shelves in an organized and timely manner.
  • Stocking new items.
  • Cleaning shelves.
  • Replace older tags with new tags and place sales tags.
  • Communication with other store workers to assure not on planograms,
    close-outs and backstock get sorted where they’re supposed to be in that particular store.
  • Problem-solving and communication with store managers when shelf heights won’t work for the product display and when some products don't have enough space to fit into the set.

Pharmacy Technician

Walgreens
08.2021 - 06.2022
  • Maintained patient sign records for controlled drugs.
  • Counted and labeled patient medications following standard procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
    Processed incoming drug orders deliveries and updated the computer system.
  • Filled out-of-stock and partial-fill medicines that arrive on next-day delivery while placing other newly shipped medicines in an organized manner onto the medicine shelves.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated instructions to patients or caregivers about the proper use and storage of drugs.
  • Entered and processed patients' prescriptions into the internal system.
  • Patient care calls to ask if they are continuing the medicine or discontinuing the medicine, need a refill, remind patients to pick up medicines, document side effects and any updates to their patient profile.
  • File medical record papers into proper filing cabinets and computer system updated physical vaccination records for patients or provided copies as asked.



Customer Service Associate

Walgreens
06.2022 - 08.2022
  • Inform customers about special promotions and provided detailed information about various products.
  • Help large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
    Offer physical assistance to customers that are disabled and need help reaching or carrying items.
  • Recommended products to customers, thoroughly explaining details and staying with them until they were satisfied and we locate what they were searching for.
  • Keeping the store products faced and organized while checking for out of date items.
  • Cleaning shelves and cashier check out area.
  • Cashiering.
  • Stocking out items.
  • Fulfilling Photo center orders.
  • Fulfilling Online shopping orders.

Retail Merchandiser

SAS Retail Services
08.2022 - 04.2023
  • Answer customer questions regarding store merchandise, and pricing.
    Remove damaged, out-of-code, not-in-set, and discontinued items from displays.
  • Adjusts shelf heights to follow planogram instructions.
  • Following planogram and moving store products to their new locations on shelves in an organized and timely manner.
  • Stocking new items.
  • Cleaning shelves.
  • Replace older tags with new tags and place sales tags.
  • Communication with other store workers to assure not on planograms,
    close-outs and back stock get sorted where they’re supposed to be in that particular store.
  • Problem-solving and communication with store managers when shelf heights won’t work for the product display and when some products don't have enough space to fit into the set.

Pharmacy Technician

CVS Pharmacy
04.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counseled customers on medications, appropriate dosage and potential side effects.

Education

High School Diploma -

Penn Foster
Scranton, PA
11.2017

Skills

  • Note- taking
  • Reliability
  • Time-management
  • Attention to detail
  • Cleaning and Organization
  • Data entry & Pharmacy Records Management
  • Equipment Cleaning and Maintenance
  • Secure Storage of Medications
  • Patient medication therapy
  • Prescriptions Management

Certification

  • PhT- Pharmacy Technician Licensure: 2021,2022,2023,2024
  • BLS- Basic Life Support Certification: 2023
  • Certificate of Child Psychology: 2023-2024

Timeline

Pharmacy Technician

CVS Pharmacy
04.2023 - Current

Retail Merchandiser

SAS Retail Services
08.2022 - 04.2023

Customer Service Associate

Walgreens
06.2022 - 08.2022

Pharmacy Technician

Walgreens
08.2021 - 06.2022

Retail Merchandiser

SAS Retail Services
08.2020 - 08.2021

High School Diploma -

Penn Foster

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