Dwayne Conklin
Coastal Chemical
Odessa,TX
23
years of professional experience
Results-driven professional with extensive experience in customer service, team leadership, and staff management. Skilled in resolving complex issues, optimizing team performance, and driving operational success through effective decision-making and time management. Seeking a Sales or Management role to leverage expertise in building strong client relationships and achieving organizational goals.
Work History
Senior account manager
1 Year 7 Months- Trained and mentored staff on best practices, improving customer service and account management effectiveness.
- Utilized CRM software to track metrics, manage leads, coordinate workflow, and meet departmental goals.
- Resolved complex customer issues quickly using effective problem-solving methods.
- Reviewed account activity reports to identify opportunities to increase sales or retain existing customers.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Reviewed account activity reports, identifying opportunities for increased sales and improved customer retention.
- Analyzed data on potential customers' needs and interests, developing targeted marketing strategies.
Manager
7 Years 7 Months- Trained new employees on company policies and procedures, enhancing their onboarding experience.
- Motivated team productivity and performance to support goals.
- Delivered constructive feedback to team members, boosting overall job performance.
- Motivated team performance to align with goals, fostering a collaborative work environment.
- Mentored and trained new employees on company policies and procedures.
- Facilitated timely discussions among team members to build consensus and resolve conflicts.
Senior Account Manager
13 Years 6 Months- Managed customer service and account maintenance for established customers, ensuring satisfaction and retention.
- Performs Customer Service and account maintenance duties for established customers.
- Clarified survey specifications with team members and formulate treatment recommendations.
- Assist with generating new sales by accompanying experienced sales representatives on calls to learn the business and sales approach of the organization.
- Assist in collection of oil and water samples in the field
Skills
Customer service
Team leadership
Time management
Decision-making
Self-discipline
Verbal and written communication
CONTACT
- 432-444-3325
- Dwayneconklin0408@gmail.com
- Odessa, TX 79762
Timeline
Manager
Coastal Chemical
08.2018 - 03.2026Read More
Senior account manager
Clariant Chemical
01.2017 - 08.2018Read More
Senior Account Manager
Champion Technology/ Nalco Champion
07.2003 - 01.2017Read More