Jordan Conover
Hopkins,MN
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Nathan’s Outdoor Services
07.2022 - 01.2025
- Responsible for planning and managing and participating in field operations day to day. I was the main contact for all managers and employees. Coordinated and scheduled the use of staff, equipment, and materials to ensure the completion of work within safety guidelines, quality standards, and budget. Promoted the growth and development of field staff. Positive reinforcement training.
- Approve and verify all records/receipts and documents submitted by leads/management staff.
- Participate in field operations to ensure efficient delivery. Also to provide hands-on training to ensure quality standards.
- Maintain and schedule all departments to perform daily duties while to not overlap crews for same day services. Re adjust crews as needed based on attendance and uncontrollable situations and prioritize accordingly.
- Ensure all work is completed in adherence to safety policies and guidelines.
- Maintain and track proper inventory of materials, equipment, and other supplies to insure company standards and deadlines are met.
- Ensure a high level of maintenance and cleanliness standards. Leading staff to care for the company vision, assets and all facilities and properties. While teaching accountability and positive reinforcement to motivate and uplift staff while moving forward together and efficiently as a team.
- Implemented safety protocols across all operations, maintaining compliance with industry regulations.
Bartender/Server
Dave & Buster's
03.2022 - 12.2022
- Managed high-volume bar service, ensuring timely and accurate drink preparation.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Implemented quality control measures to maintain beverage consistency and taste standards.
- Resolved customer complaints effectively, fostering a welcoming environment at the bar.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Security Supervisor/Officer
Williams uptown pub and peanut bar
02.2019 - 03.2022
- I lead/established an in-house security team of 5-15 bouncers, during business hours. with our average weekend crowd consisting of 200 to 400 customers. Including wand/hand pat-downs and searches of all customers and staff.
- Conducted regular inspections of premises to identify potential security risks and implement mitigation strategies.
- Developed incident response plans, improving overall preparedness for emergency situations.
- Monitored surveillance systems, analyzing footage to detect suspicious activities and prevent incidents.
- Led investigations into security breaches, documenting findings and recommending procedural improvements.
- Established communication protocols among staff to enhance coordination during emergency responses.
- Conducted regular patrols of facility to detect and deter security threats.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Field Supervisor
Shwaders Lawn and Landscape
01.2016 - 05.2021
- I was responsible for weekly landscape maintenance for 80-100 properties a week and would either independently manage jobs by myself or be in charge of managing the crew I was working with. Because my position there was year-round, I routinely performed a wide range of tasks for the company like; regular lawn maintenance, spring and fall clean-ups, and snow removal. As well as having substantial experience driving riding mowers, dump trucks, aerator machines, tractors, skid-steers, plow trucks, and truck-trailer combinations, I also performed small equipment maintenance.
Bartender
Williams Pub and Peanut Bar
06.2018 - 04.2021
- I mainly worked on Thursdays, Fridays, and Saturdays from 5pm - 2am, and I would often independently open and closed the bar, and consistently had the highest sales numbers by $500-$1,000 every shift. I'm a fast learner, and when it comes to bartending I only ever need to make a drink once or twice to memorize a recipe and enjoy the task of learning how to make different drinks or creating new ones.
Barback
Williams and Pub and Peanut Bar
03.2017 - 05.2018
- As a barback, my job was to tend to any and all of the needs of 5-10 bartenders at once. My duties involved stocking over a few hundred different bottles of beer, changing kegs, prepping and maintaining 10 different bartenders' wells, and serving and barbacking for both the upstairs bar and basement pub.
Assistant Manager
Hyder Investments
03.2010 - 10.2019
- I was a floating manager for the company and worked at 15 or so stores while in this position. I was responsible for assessing and resolving any issues within a given store whether the problem at hand be lower-level machinery maintenance/repairs, theft, employee-manager conflicts, and retraining/initial training of in-house management staff.
Driver
Paragon Trimedical
03.2016 - 01.2018
- I transported cleaning supplies and sterilization equipment between different veterinary companies and built catheters. Between deliveries, I was responsible for routine and regular sterilization of any and all surgical equipment.
Education
High School - undefined
Skills
- Lawn Care
- Intelligence Experience
- Leadership
- Loss Prevention
- Supervising Experience
- Cash Handling
- Snow Plowing
- Conflict Management
- Assistant Manager Experience
- Mowing
- Landscape Maintenance
- Security
Certification
- ServSafe Alcohol June 2022 to June 2024
- DOT Medical Card July 2022
- Driver's License
- Bartender License
Timeline
Operations Manager
Nathan’s Outdoor Services
07.2022 - 01.2025
Bartender/Server
Dave & Buster's
03.2022 - 12.2022
Security Supervisor/Officer
Williams uptown pub and peanut bar
02.2019 - 03.2022
Bartender
Williams Pub and Peanut Bar
06.2018 - 04.2021
Barback
Williams and Pub and Peanut Bar
03.2017 - 05.2018
Driver
Paragon Trimedical
03.2016 - 01.2018
Field Supervisor
Shwaders Lawn and Landscape
01.2016 - 05.2021
Assistant Manager
Hyder Investments
03.2010 - 10.2019
High School - undefined
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