Jordan Cooper

• Oversaw daily member communications via phone, email, and mail, addressing approximately 100 inquiries weekly.
• Executed processing of approximately 250 membership and annual fund transactions monthly, ensuring accuracy in financial and donor records within Tessitura CRM.
• Prepared and mailed out 150+ membership card orders and donor acknowledgement letters per week for new and renewing members.
• Maintained accurate contact and membership information for over 8000 members while ensuring strict confidentiality.
• Run weekly membership purchasing reports and export, clean, and merge membership data into donation acknowledgement letters to be mailed members.
• Provide clerical support for the membership department, including record keeping, filing, printing and copying membership materials.
• Prepare daily deposits.

• Managed visitor communications – including the museum's main external phone line and email.
• Provided front-line service to approximately 200+ museum visitors per day, creating a welcoming and informative visitor experience.
• Processed 50-100+ ticketing and membership transactions per shift, through Tessitura CRM via credit card, cash, and check payments while maintaining transaction accuracy.
• Create member and visitor accounts in the Tessitura CRM database.
• Assist in front line operations - including greeting visitors, ticket sales, providing resources and information to visitors, attending the coat check.

• Processed 100+ daily ticketing and membership transactions through Tessitura CRM via cash, credit card, and check payments.
• Created and maintained visitor and member accounts in Tessitura while ensuring accurate customer and transaction information.
• Assisted with front-line operations by welcoming visitors. Supported ticket sales and provided necessary resources and information to guests. Operated Mugar Omni and 4D theaters while managing coat check duties.
• Support museum and private event operations – including ticket sales, wayfinding, and attending the coat check.
• Provided exceptional customer service to enhance visitor experiences and foster engagement with exhibits.

Coursework Complete