Jordan Covington
Sumter,SC
Summary
Qualified System Administrator with strong background in system administration, ensuring smooth operation of IT infrastructure. Proven success in managing and maintaining servers, networks, and hardware, contributing to enhanced system reliability. Demonstrated expertise in troubleshooting complex technical issues and optimizing system performance.
Overview
6
6
years of professional experience
Work History
System Analyst
Sumter Police Dept
03.2025 - Current
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
- Enhanced system security with deployment of advanced firewall and intrusion detection systems.
- Monitored networks and network devices to resolve technical problems quickly.
- Deployed over 150 Windows 11 update via GPO to our end users and ensured compliance was met before degradation of windows 10.
- Devised scripts and automation tools to improve system efficiency.
Umo Support Specialist
Cubic
02.2022 - 02.2024
- Performed root cause analysis on complex technical problems reported by customers.
- Collaborated with cross-functional teams on feature development initiatives.
- Analyzed customer feedback to identify trends in product usage and recommend modifications or upgrades.
- Coordinated with third party vendors for resolution of complex technical issues.
- Tested software applications for bugs and errors before release.
- Developed product training materials and conducted user training sessions.
Information Technology Specialist
Blue Cross & Blue Shield of SC
08.2019 - 09.2021
- Configured virtual machines for testing purposes using VMware ESXi server.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Performed system upgrades to ensure optimal performance.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
Education
Comptia - IT Security
Comptia Security +
Remote07-2024
Bachelor of Science - Information Technology
University of South Carolina
Columbia, SC05-2019
Skills
- Reporting and documentation
- System Administration
- Patch management
- Kali Linux
- Python
- PowerShell
- Software licenses and patches
- Security Testing
- Equipment configuration
- Virtualization technologies
- Configuration management
- Virtualization
Affiliations
- Participating in CTF Security Events
- Creating new python scripts that ties to real world scenarios and adding them to my github for users to view
References
References available upon request.
Timeline
System Analyst
Sumter Police Dept
03.2025 - Current
Umo Support Specialist
Cubic
02.2022 - 02.2024
Information Technology Specialist
Blue Cross & Blue Shield of SC
08.2019 - 09.2021
Bachelor of Science - Information Technology
University of South Carolina
Comptia - IT Security
Comptia Security +