Jordan Cross
Madison
Summary
Seasoned Information Security Analysts and Incident Responder with expertise in Security Operations. A results-oriented analyst who has seamlessly blended technical expertise with leadership to fortify organizations defenses against cyberthreats. Hardworking and detail-oriented who is skilled at monitoring, identifying, investigating, analyzing, and remediating security incidents. An empathetic teammate with the experience to ensure a robust security posture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Security Analyst & Incident Responder
Fairway Independent Mortgage Corp.- Sun Prairie/ma
04.2021 - Current
- Spearheaded the design, development, and implementation of SOC's working playbooks.
- Serves as a coach and mentor to junior team members to build knowledge and competencies.
- Served as a resource to address and resolve escalated issues originating from the Help Desk.
- Spearheaded cyber incident response efforts, investigating and containing security breaches to minimize impact and prevent further compromise.
- Conducted forensic analysis on compromised systems, identifying the root cause and implementing corrective measures to prevent future incidents.
- Monitored security alerts and conducted real-time analysis of security incidents, providing timely and accurate reports to senior management.
- Presented professional reports to key stakeholders, proposing solutions to meet business needs.
- Upheld Confidentiality, Integrity, and Availability across the organization through the monitoring and implementation of security controls.
- Led cyber incident response teams in both real and simulated incidents thoroughly to resolution.
- Collaborated in designing streamlined incident response procedures that rapidly addresses threats through automation and team collaboration.
- Credited with developing and maintaining interdepartmental relationships to further enforce and enhance security of applications and systems.
- Researched vulnerabilities and threats, proposing solutions to maintain compliance and business needs.
- Worked in teams to develop in-house SOC tools using PowerShell/Python.
- Scripted personal tools in PowerShell/Python to automate workflow.
- Developed, tested and implemented security policies and procedures for organizational protection.
- Developed and implemented security training material for user population.
- Developed and led recurring security webinars, educating and training users on information security best practices.
- Analyzed network traffic and system logs to detect malicious activities.
- Managed vulnerability management team to identify, analyze, track, and patch discovered vulnerabilities in a timely manner.
IT Analyst
MLogica, LLC
11.2020 - 04.2021
- Managed the IT Helpdesk team to meet business needs and reach key performance indicator goals.
- Configured and deployed server solutions at company data centers.
- Assisted in the company email configuration.
- Led Desktop engineering team through proper configuration and deployment.
- Maintained asset management database.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Conducted in-depth vendor audits to determine best solutions for business requirements.
- Provided Tier 3 IT support to non-technical internal users through desk side support services.
- Monitored problem management database and facilitated task owners to resolution
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft applications, OwnCloud, NetExtender, Adobe, McAfee.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
Master of Science - Cybersecurity
University of Wisconsin - Whitewater
Whitewater, WIBachelor of Science -
Southwest Minnesota State University
Skills
- Security Operations
- Endpoint Security
- Network Security
- SOAR Development
- Security Awareness Program Management
- Vulnerability Management
- Scripting (PowerShell, Python, KQL, R)
- SIEM
- Risk Assessments & Exception Management
- Technical Writing (Policy & Procedures)
- Relationship-Oriented Leadership
- Technical Support
- Forensic Analysis (Autopsy)
- Access Control and Identity Management
- Data Security
- Graylog
- Cloud Security (Azure)
- Microsoft 365 Security Suite (XDR)
- SNORT / Scapy
Certification
- SSCP - Systems Security Certified Practitioner
- CompTIA - Sec+ ce
- CompTIA - A+
- PagerDuty - Incident Responder Certification
- CCNA: Introduction to Networks
Professional Achievements
- DEFCON 31 - 5n4ck3y Badge Winner (CTF)
- Active CTF participant
- Maintaining 3.9 GPA in Masters program while working full time.
- Tutored peers looking to break into IT/Cybersecurity
Timeline
Information Security Analyst & Incident Responder
Fairway Independent Mortgage Corp.- Sun Prairie/ma
04.2021 - Current
IT Analyst
MLogica, LLC
11.2020 - 04.2021
Master of Science - Cybersecurity
University of Wisconsin - Whitewater
Bachelor of Science -
Southwest Minnesota State University
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