Jordan Cruz
Tampa,FL
Summary
Healthcare professional with strong background in patient support and medical assistance. Known for delivering compassionate care and contributing to patient wellness. Reliable team player with focus on collaborative efforts and adaptability in dynamic clinical settings. Skilled in patient education, clinical procedures, and effective communication. Clinical medical professional experienced in patient intake, comprehensive vital sign collection, and exam preparation. Skilled in EKG performance, immunization administration, point-of-care testing, ear lavage procedures, and patient discharge education. Proficient in maintaining accurate electronic medical records in Epic while ensuring strict compliance with infection control and patient confidentiality standards
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead
Chick-fil-A
Tampa, FL
08.2023 - Current
- Oversaw daily operations, ensuring smooth workflow and high-quality service delivery.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced customer satisfaction and operational efficiency.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Monitored food safety standards, ensuring compliance with health regulations and company policies.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Developed training materials to enhance staff understanding of menu offerings and service protocols.
- Resolved customer complaints effectively, maintaining positive guest experiences and brand reputation.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Medical Assistant Intern
Tampa General Medical Group
Tampa, FL
01.2026 - 03.2026
- Assisted with patient check-in and documentation processes to enhance workflow efficiency.
- Supported clinical staff by preparing examination rooms and ensuring necessary medical supplies were available.
- Conducted patient intake interviews, collecting vital information and updating electronic health records accurately.
- Monitored patient vital signs and reported findings to healthcare professionals for timely intervention.
- Facilitated communication between patients and medical staff to improve care coordination and satisfaction.
- Engaged in training sessions to learn new procedures and best practices within the healthcare environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
Education
Associate of Arts - Film And Video Production
Hillsborough Community College
Tampa, FL05.2024
Skills
- Attention to detail
- Conflict resolution
- HIPAA compliance
- Vital sign monitoring
- Clinical documentation
- Patient-focused care
- Reliable team player
- Electronic health records
Coaching and mentorin
- Compassionate
- Immunization administration
- Patient assessments
- Laboratory specimen collection
- Maintaining confidentiality
- Fluent in languages
- Specimens collection and processing
- Performing EKG’s
- Performing ear lavage
Certification
HIPPA
OSHA
CPR
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Intern
Tampa General Medical Group
01.2026 - 03.2026
Team Lead
Chick-fil-A
08.2023 - Current
Associate of Arts - Film And Video Production
Hillsborough Community College