Jordan Cruz
Mocksville,NC
Summary
Customer-focused medical device professional with a proven background in field service, sales support, and account management. Experienced in building long-term customer relationships, collaborating with sales teams to support multimillion-dollar hospital accounts, contributing to contract renewals and new equipment placements. Previous leadership experience includes sales management, employee development, and business development across Sleep Number Corporation, Verizon, and field marketing roles. Known for combining technical expertise with strong communication and a customer-first approach to drive business growth.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Field Service Technician (Associate)
Stryker - Medical
Winston-Salem, NC (Field-Based)
11.2024 - Current
- Supported the renewal of a $3M+ hospital service agreement through high-quality field service, customer relationship management, and operational support.
- Collaborated with sales and clinical teams to facilitate the introduction of approximately 40 new hospital beds, marking the largest equipment expansion at major territory account in over 5 years.
- Served as sole field service technician for one of region's largest hospital accounts, ensuring optimal equipment functionality and support.
- Assisted in coordinating preventative maintenance projects across more than 1,000+ medical equipment assets while maintaining high service metrics and customer satisfaction.
- Recognized by sales teams for technical support that contributed to more than $13,000 in billable service work completed.
Field Marketing Manager - Contractor
Royce Publications Inc.
Hickory, North Carolina (Field-Based)
10.2020 - 10.2024
- Enhanced lead generation through targeted local events and conferences.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Established long-term relationships with clients, resulting in an average of 15-30% growth in profit per account, year after year.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Continually maintained and improved company's reputation and positive image in markets served.
Sales Training Manager
Sleep Number Corporation
01.2019 - 04.2020
- Trained new managers in leadership skills necessary for success in their roles overseeing sales teams.
- Established clear expectations for performance improvement following completion of each training program or module, holding employees accountable for applying newly-acquired skills on the job effectively.
- Collaborated with senior management to identify skill gaps and develop targeted training initiatives.
- Recognized and rewarded top-performing employees for their outstanding achievements in training programs, fostering motivation and driving further success.
Retail Sales Trainer
Sleep Number Corporation
03.2016 - 01.2019
- Assisted in opening a new store location within a new market.
- Achieved 267% to plan in personal sales during first month of location opening, the highest individual sales percentage within the company at the time (2016).
- Received President's Circle award for reaching 200% to store goal within the first month of grand opening.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Ensured consistent delivery of exceptional customer service standards by conducting regular audits of employee interactions with shoppers, providing constructive feedback as needed.
Sales Consultant
Verizon Wireless - Cellular Sales Inc.
11.2013 - 03.2016
- Negotiated contracts skillfully, securing favorable terms for both clients and the organization.
- Developed a deep understanding of industry trends and competitor offerings, positioning our products as the superior choice for clients.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
Retail Sales Manager
Alltel Wireless - 3D Marketing LLC
11.2012 - 11.2013
- Managed day-to-day staffing and handled scheduling for all store employees.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
Retail Sales Associate
Alltel Wireless - 3D Marketing LLC
07.2012 - 11.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Business Administration And Management
Sophia Learning
07-2026
High School Diploma -
Alexander Central High School
Taylorsville, NC06-2012
Skills
- Client Relationship Management
- Business Development
- Solution Selling
- Client Retention
- Medical Equipment Service
- Territory Management
- Project Management
- Employee Training
- Cross-Functional Collaboration
Certification
Apple Certified iOS Technician (ACiT) 2013-2015
Timeline
Field Service Technician (Associate)
Stryker - Medical
11.2024 - Current
Field Marketing Manager - Contractor
Royce Publications Inc.
10.2020 - 10.2024
Sales Training Manager
Sleep Number Corporation
01.2019 - 04.2020
Retail Sales Trainer
Sleep Number Corporation
03.2016 - 01.2019
Sales Consultant
Verizon Wireless - Cellular Sales Inc.
11.2013 - 03.2016
Retail Sales Manager
Alltel Wireless - 3D Marketing LLC
11.2012 - 11.2013
Retail Sales Associate
Alltel Wireless - 3D Marketing LLC
07.2012 - 11.2012
Business Administration And Management
Sophia Learning
High School Diploma -
Alexander Central High School