Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
SoftwareDeveloper
Jordan Cupid

Jordan Cupid

IT Specialist
Los Angeles,CA

Summary

Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

IT Assistant

British International School Of Washington
Washington, DC
09.2020 - 03.2021
  • Transferred user accounts from Microsoft Azure to Office 365 for over 100 devices
  • Assisted with installing, configuring, and maintaining workstations
  • Provided remote technical support using TeamViewer
  • Managed over 100 devices daily
  • Operated on Microsoft Surface Pro 2/3, iPad Air(2019,3rd Gen), iPad 10.2(2019 7th Gen) and MacBook Air (Retina, 13-inch, 2020)
  • Responded to queries on phone, via email or through ServiceDesk Plus ticketing system
  • Operated on Windows 7, Windows 10, macOS Catalina, and macOS Big Sur.
  • Upgraded over 50 devices from Windows 7 to Windows 10

Customer Service Representative

Frontline Call Center
Greensboro, NC
11.2019 - 03.2020
  • Answered over 100 inbound calls each day to handle various inquiries, concerns, and set appointments.
  • Referred unresolved customer complaints to designated departments for further investigation.
  • Updated records with all interactions and customers transactions.

IT Intern

KIRKLAND AND ELLIS, LLP
Washington, DC
08.2018 - 07.2019
  • Setup user internal and external accounts
  • Helped with prompt resolution of technical support issues for in-office and remote users using
  • Identified and addressed errors and equipment failures quickly, maintaining performance.
  • Operated on iPad Air(2019,3rd Gen), iPad Pro(2018 3rd Gen), and iPhone X
  • Operated on Windows 7 and Windows 10
  • Responded to queries on phone, via email or through ServiceDesk Plus ticketing system
  • Prepared IT Incidental and Resolution reports for broken or damaged devices

IT Intern

Accenture
Arlington, VA
06.2017 - 08.2017
  • Resolved functional issues to improve application performance.
  • Collaborated with cross-functional teams to define, design, implement, test, and deploy new web and mobile features for DC Public School's enrollment app
  • Tested coded program routines and made revisions to eliminate errors.
  • Configured backend of app using Javascript

Education

High School Diploma -

Mckinley Technology High School
Washington, DC
08.2015 - 06.2019

Skills

Project coordination

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Accomplishments

    Was 1 of 5 students selected out of 15 students for top-level IT internships.

    Reduced workload by 50 percent by using Microsoft Excel to develop inventory tracking spreadsheets

    Successfully restored WiFi capabilities through effectively helping with restoring firewall and network configurations.

    Collaborated with team of 6 in the development of DC Public School's enrollment app

Software

Microsoft Office Suite

Adobe Photoshop

Adobe Illustrator

Windows

MacOS/iOS

Timeline

IT Assistant

British International School Of Washington
09.2020 - 03.2021

Customer Service Representative

Frontline Call Center
11.2019 - 03.2020

IT Intern

KIRKLAND AND ELLIS, LLP
08.2018 - 07.2019

IT Intern

Accenture
06.2017 - 08.2017

High School Diploma -

Mckinley Technology High School
08.2015 - 06.2019

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Jordan CupidIT Specialist