Jordan Daniel
US Army
CULLMAN,AL
8
years of professional experience
IT Specialist supporting secure end-user environments through hardware troubleshooting, software patching, LAN/WAN configuration network management, and access management. Resolves support requests, keeps 11–25 systems running during peak periods, and translates technical issues into clear guidance for non-technical users. Strengthens uptime through preventive maintenance, operating system installs, and permission setup.
Work History
IT Specialist
8 Years 5 Months- Managed servers and systems to guarantee uninterrupted network operations during peak periods.
- Streamlined hardware and software integration, enhancing efficiency of work stations for employees.
- Resolved support requests from end-users and led individuals through basic troubleshooting processes.
- Addressed vulnerabilities through software patching and installation of new versions, improving data protection.
- Installed and configured operating systems and applications.
- Supervised systems in operation, diagnosing problems using command-line tools.
- Managed high levels of call flow and responded to technical support needs.
- Developed and implemented preventive maintenance procedures.
Education
Associate of Science - Computer Network System Technician
Skills
VPN support
Network Management
Group policy management
PowerShell scripting
Windows imaging
Remote support tools
Active Directory
Ticketing systems
Windows operating systems
Preventive maintenance
System maintenance
Technical communication
Application troubleshooting expertise
Timeline
IT Specialist
US Army
11.2015 - 04.2024Read More
IntelliTec College
Associate of Science from Computer Network System Technician
Read More