Jordan Daniels
Tacoma,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Senior Service Agent
FedEx
07.2023 - Current
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in service delivery.
- Contributed to the development of new services by providing insights based on industry trends and client feedback.
- Collaborated with cross-functional teams to ensure seamless service delivery for complex projects.
- Oversaw maintenance of client records, ensuring accuracy and confidentiality throughout the process.
Insurance Agent
New York Life Insurance Co
10.2021 - 07.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
English Major, Film Minor
Georgia State University
Atlanta, GA05.2017
Skills
- Exceptional communication
- Client Retention Strategies
- Policy Adherence
- Escalation management
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Microsoft Excel
- Call center experience
- Computer Proficiency
- Data Entry
- Microsoft Outlook
- Staff Training
- Microsoft PowerPoint
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Senior Service Agent
FedEx
07.2023 - Current
Insurance Agent
New York Life Insurance Co
10.2021 - 07.2023
English Major, Film Minor
Georgia State University