Jordan Davis
Dallas,TX
Summary
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Overview
7
7
years of professional experience
Work History
Call Center Representative
AutoNation
Dallas, TX
07.2024 - Current
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Call Center Representative
Patriot Mobile
Dallas, TX
09.2020 - 03.2024
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Navigated through computer systems to review information and respond appropriately to callers.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Consulted with customers to resolve service and billing issues.
- Collected deposits or payments and arranged for billing.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Updated customer accounts, addresses and contact information within call management databases.
Call Center Representative
PFSweb
Dallas, TX
12.2019 - 09.2020
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Drafted proposals recommending new or revised total reward policies based on research findings.
Call Center Representative
Etech Global Services Inc
Dallas, TX
08.2017 - 12.2019
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Consulted with customers to resolve service and billing issues.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Education
High School Diploma -
South Oak Cliff High School
Dallas, TX05-2016
Skills
- Account updating
- Sales closing
- Call logging
- Complaint resolution
- Quality control
- Payment processing
- Script adherence
- Quality assurance
Timeline
Call Center Representative
AutoNation
07.2024 - Current
Call Center Representative
Patriot Mobile
09.2020 - 03.2024
Call Center Representative
PFSweb
12.2019 - 09.2020
Call Center Representative
Etech Global Services Inc
08.2017 - 12.2019
High School Diploma -
South Oak Cliff High School