Jordan De La Vega
Chino Hills,CA
Summary
Accomplished Shift Leader at Jack in the Box, adept in Microsoft Office and Excel, showcasing strong team leadership and problem-solving abilities. Excelled in enhancing customer satisfaction and maintaining rigorous safety standards, significantly contributing to a cohesive workplace culture. Demonstrates exceptional interpersonal skills and a positive attitude, ensuring operational excellence and conflict resolution.
Overview
5
5
years of professional experience
Work History
Shift Leader
Jack in the Box
10.2017 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Arts - International Relations
University of California, Irvine
Irvine, CA09.2024
Associate of Arts - Emphasis in Social Behavior
Fullerton College
Fullerton, CA05.2022
Associate of Arts - Emphasis in Arts And Human Expression
Fullerton College
Fullerton, CA05.2022
Associate of Arts - Emphasis in Social Sciences
Fullerton College
Fullerton, CA05.2022
High School Diploma -
Chino Hills High School
Chino Hills, CA05.2019
Skills
- Positive Attitude
- Microsoft Office proficiency
- Microsoft Word Mastery
- Microsoft Excel proficiency
- Team Leadership
- Problem-Solving
- Conflict Resolution
- Interpersonal Skills
Accomplishments
- Achieved Eagle Scout Rank by completing Eagle Scout Project with accuracy and efficiency.
Timeline
Shift Leader
Jack in the Box
10.2017 - 07.2022
Bachelor of Arts - International Relations
University of California, Irvine
Associate of Arts - Emphasis in Social Behavior
Fullerton College
Associate of Arts - Emphasis in Arts And Human Expression
Fullerton College
Associate of Arts - Emphasis in Social Sciences
Fullerton College
High School Diploma -
Chino Hills High School