Jordan DeMino
Crofton,MD
Summary
- Seasoned Business Administrator with proven experience in strategic planning, team leadership, and operational efficiency. Boasts strong skills in project management, process improvement, and financial analysis. Noteworthy for driving business growth and enhancing profitability by streamlining administrative procedures. Demonstrates a track record of success in fostering collaborative environments and implementing innovative solutions to business challenges.
- Experienced professional skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.
Overview
9
9
years of professional experience
Work History
Business Administrator
3 Bridges Pediatric Dentistry & Orthodontics
Arnold, Maryland
10.2024 - Current
- Managed the daily operations of the business office including accounts payable and receivable, payroll, budgeting, purchasing and inventory control.
- Planned, coordinated and controlled daily operations of sales, financial management and human resources.
- Coordinated patient scheduling, check-in, and check-out workflows.
- Managed front office operations for pediatric dentistry and orthodontics patients.
- Processed dental insurance verification and claim submissions.
- Handled patient billing, account questions, and payment arrangements.
- Maintained accurate patient records and HIPAA-compliant documentation.
- Trained front desk staff on office procedures and patient service.
- Collaborated with management team on short-term and long-range planning initiatives.
Experience Supervisor
Best Buy
Annapolis, MD
01.2024 - Current
- Timely resolution of escalated customer complaints, ensuring favorable resolutions.
- Monitored performance indicators, including response times, resolution rates, and customer feedback scores, to drive improvements in service quality.
- Developed training materials and facilitated workshops for new employees, enhancing their understanding of customer service best practices.
- Partnered with team members to pinpoint and implement enhancements in the customer experience.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Implemented measures to ensure a supportive and conducive workplace for enhanced employee morale
Sales Consultant
Best Buy
Annapolis, MD
10.2020 - 01.2024
- Assisted in developing sales strategies and setting targets for different accounts.
- Analyzed customer needs and identified solutions to meet their requirements.
- Provided detailed product information to customers, including features, prices, and availability.
- Analyzed customer needs and preferences to recommend appropriate products.
- Established long-term relationships with key contacts at client companies.
- Maintained accurate records of all sales activities in the CRM system.
Server
Houlihan's Restaurant
Gambrills, MD
03.2018 - 11.2020
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered food orders promptly and courteously.
Receptionist
Breakaway Physical Therapy
Crofton, MD
08.2019 - 01.2020
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Store Associate
Ups Store
Gambrills, MD
01.2018 - 09.2018
Education
High School Diploma -
South River High School
Edgewater, MD03-2018
Skills
- Customer experience management
- Usability Testing
- User-centered design
- Information architecture
- Visual design
- Demonstrations
- Customer liaison
- Leads Prospecting
- Time Management
- Professional Appearance
- Guest Relations Management
- Relationship Management
- Payroll administration
- Office administration
- Microsoft Office Suite
- Schedule management
- Financial reporting
Timeline
Business Administrator
3 Bridges Pediatric Dentistry & Orthodontics
10.2024 - Current
Experience Supervisor
Best Buy
01.2024 - Current
Sales Consultant
Best Buy
10.2020 - 01.2024
Receptionist
Breakaway Physical Therapy
08.2019 - 01.2020
Server
Houlihan's Restaurant
03.2018 - 11.2020
Store Associate
Ups Store
01.2018 - 09.2018
High School Diploma -
South River High School