Jordan Denison
Bettendorf,IA
Summary
Results-oriented Information Systems Specialist with superior problem-solving and critical thinking skills, as well as a meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Product Owner
United Parcel Service Inc.
01.2020 - 11.2024
- The Product Owner for UPS.com Login/Sign Up Applications, and the Customer Profile Database
- Facilitated meetings to achieve desired results and mediate within teams to resolve conflicts
- Interfaced with internal and external customers, staff, and teams to gather business requirements for new systems and maintain system enhancements
- Obtained end user approval as appropriate
- Launched new security features to secure the applications and databases I owned
- Successfully implemented and deployed innovative cyber security tools like advanced threat detection, endpoint protection, or privileged access management systems, significantly enhancing the organization's security posture
- Responsible for Global Data Privacy Request process on UPS.com so that users world wide could manage their personal data that we stored
- Provided information for problem identification and resolution to meet compliance requirements
- Collaborated to create functional requirements throughout the design phase to modify, add, and delete requirements as business needs change
- Conducted the quality review process to support requirements and to identify system impacts
- Identified and analyzed risks and issues and develops mitigation plans to support resolution/closure
- Contributed to technical design reviews to ensure business needs are met
- Supervised User Acceptance Testing
- Gathered and analyzed web analytics data to ensure effective problem resolution and decision-making
- Leveraged technology and web analytics data to enhance operational support
Web Content Specialist
United Parcel Service Inc.
10.2019 - 01.2020
- Upload, maintain, and optimize website content for UPS.com
- Responsible for publishing all new content being changed, updated, or added on UPS.com
- Optimize published content to meet new SEO and stylistic standards
- Collaborate with Marketing and IT teams to develop new web page layouts
- Seek ways to improve our content campaigns and publishing schedule
Data Supervisor
United Parcel Service Inc.
05.2016 - 10.2019
- Generated and customized personal reports for my Division Manager, and Center Managers, daily
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
- Managed and used complex Internet and Intranet applications on multiple platforms
- Analyzed and identified opportunities to make the operating plan as efficient and effective as possible
- Remotely managed other centers in my division to assist with their data, dispatching, ORION, and other systems
- Was ranked number one in Illinois, and top 10 in the country, in 2017 and 2018 for the ORION BSC metrics I am responsible for driving
Assistant Manager
Fareway Stores, Inc.
04.2011 - 09.2014
- Interacted with customers to determine needs and offer product or service solutions
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs
- Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions
- Achieved recognition from senior management for contributions to the store's success by managing sales, employees and operations to achieve optimal performance
- Managed multiple priorities in fast-paced environment
- Leading and motivating a team of employees
Education
Bachelor of Science - Management Information Systems
Western Illinois University
Moline, IL07.2019
Associate of Science - Math
Eastern Iowa Community College District
Davenport, IA01.2016
Skills
- Communication and Collaboration
- Analytical Skills
- Program Management
- Problem Solving
- Product Development Lifecycle Knowledge
- Enterprise applications
- Planning and implementation
- Computer programming
- Remote access technology
- System analysis
- Project Management
- Effective leader
- Business Intelligence
- Risk management
- Database Management
- Data analysis
Certification
- SAFe Agile Product Owner
- SAFe Agile Product Management
Timeline
Senior Product Owner
United Parcel Service Inc.
01.2020 - 11.2024
Web Content Specialist
United Parcel Service Inc.
10.2019 - 01.2020
Data Supervisor
United Parcel Service Inc.
05.2016 - 10.2019
Assistant Manager
Fareway Stores, Inc.
04.2011 - 09.2014
Associate of Science - Math
Eastern Iowa Community College District
- SAFe Agile Product Owner
- SAFe Agile Product Management
Bachelor of Science - Management Information Systems
Western Illinois University
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