Jordan Dennis

• Led daily front-end operations including checklanes, guest services, drive-up, and self-checkout while ensuring efficient service and positive guest experiences.

• Supervised, trained, and coached a team of 20+ team members to maintain high performance standards, improve guest satisfaction, and meet operational goals.

• Managed cash handling procedures including register accountability, change funds, and secure cash office processes to ensure accuracy and compliance.

• Analyzed service metrics such as wait times, drive-up fulfillment, and guest feedback to identify areas for improvement and implement solutions.

• Coordinated scheduling, break coverage, and staffing plans to maintain productivity during peak business hours.

• Resolved guest concerns and service issues quickly while maintaining professionalism and protecting the brand reputation.

• Trained and onboarded new team members on company policies, POS systems, and guest service standards.

• Partnered with store leadership to execute daily business priorities, promotional events, and operational procedures.

• Maintained compliance with company policies related to safety, cash control, and loss prevention.

• Led by example on the sales floor by providing hands-on support during high-traffic periods and ensuring smooth front-end operations.

• Directed front-end operations for a high-volume retail location generating thousands in daily sales.

• Developed team members through coaching, feedback, and performance management to build a strong service culture.

• Implemented process improvements that increased efficiency in drive-up and checkout operations.

• Oversaw operational execution of guest service initiatives and store performance metrics.

• Execute comprehensive opening and closing procedures in accordance with store policies to ensure smooth daily operations, proper cash reconciliation, and the security of store assets, demonstrating strong attention to detail and accountability.
• Manage the cash change fund consistently throughout the day, accurately tracking, reconciling, and documenting cash transactions to prevent discrepancies, support financial accuracy, and uphold integrity in cash handling.
• Proactively communicate with management by making timely calls to requisition additional change funds, ensuring that the cash register and safe are sufficiently stocked to support customer transactions and minimize delays.
• Prepare and verify bank deposits by balancing receipts, cash, and checks, ensuring all transactions are accurately recorded, properly secured, and transferred efficiently to banking institutions, supporting transparent financial reporting.
• Adhere strictly to cash handling procedures and security protocols, safeguarding store assets, preventing theft or fraud, and maintaining compliance with company policies and regulatory standards.
• Provide outstanding customer service by assisting shoppers with purchases, returns, and inquiries, demonstrating strong communication skills, professionalism, and a focus on enhancing the customer experience.
• Support store security measures by properly securing sensitive materials, cash, and documents during opening and closing procedures, and remaining vigilant to identify and report any irregularities or suspicious activities.
• Collaborate effectively with team members to identify opportunities for process improvements, streamline cash management procedures, and increase overall store efficiency, demonstrating teamwork and initiative.
• Demonstrate a high level of accuracy and meticulous attention to detail in all cash-related activities, contributing to operational excellence, customer satisfaction, and the store’s financial integrity.
• Develop strong organizational skills and the ability to handle multiple responsibilities simultaneously, preparing to transition these competencies into a banking environment where precision and security are paramount.

• Managed customer transactions with accuracy and professionalism, processing cash, credit, and debit payments, issuing receipts, and providing correct change to ensure seamless banking operations.
• Delivered exceptional customer service by greeting clients, addressing inquiries regarding banking products and services, and offering personalized solutions to meet their financial needs.
• Maintained a well-organized branch environment by restocking informational materials, promotional displays, and ensuring all banking materials were current and accessible.
• Assisted customers with basic banking transactions, account inquiries, and service requests, ensuring compliance with banking policies and security procedures.
• Supported inventory management of promotional and informational materials, identifying outdated or damaged items and coordinating with relevant departments for replacement.
• Provided leadership and guidance to team members during organizational changes or high-pressure situations, ensuring smooth branch operations and excellent customer service.
• Facilitated the implementation of new procedures during organizational transitions, helping to maintain operational efficiency and staff adaptability.
• Ensured adherence to banking security protocols during all customer interactions and transactions to protect client assets and sensitive information.
• Collaborated with team members to improve service delivery, streamline processes, and enhance the overall customer experience within the branch.