Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Denton

Rock Hill,SC

Summary

Assisted with smooth and efficient electrical work for Duke Energy projects organization by supporting installations and maintaining organized worksites. Operated under supervision of licensed electricians to grow skills and boost electrical expertise. A proven top-notch troubleshooter.

Overview

5
5
years of professional experience

Work History

Top Electricians Helper

Duke Energy
10.2021 - Current
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Identified and studied electrical problems to determine correct solutions.
  • Assembling and documenting work order packages on computer and iPad
  • Skilled at working independently and collaboratively in team environment
  • Operate scissor lift and pallet jack, as needed
  • Use of electrical test equipment
  • Pulled wire through conduits and through holes in walls and floors.
  • Worked under supervision of 3 Journeyman Electricians to learn trade and develop electrical knowledge.
  • Organized materials and tools to maintain clean and neat work areas.
  • Other duties as assigned

Customer Service Representative II

Teleperformance
10.2018 - 06.2020
  • Answered 40-50 calls per shift, a constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Use company MFA devices for secure connections
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reinforced training of new personnel regarding company operations, policies and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

Certified IT Professional - Information Technology

Coursera
On-Line
09.2023

Skills

  • Microsoft Excel
  • Safety Standards
  • Willingness to Learn
  • Teamwork and Collaboration
  • Attention to Detail
  • Circuit Diagrams
  • Installation and Repair
  • Diagnosis and Troubleshooting

Timeline

Top Electricians Helper

Duke Energy
10.2021 - Current

Customer Service Representative II

Teleperformance
10.2018 - 06.2020

Certified IT Professional - Information Technology

Coursera
Jordan Denton