Prior office environment with customer interaction and conflict resolution work experience and one year of safe nuclear generation work experience at Duke Energy. Assisted with smooth and efficient electrical work for Catawba projects organization by supporting the completion of installations meeting project deadlines. Operated under supervision of journeymen electricians to grow skills and boost electrical expertise. A proven top-notch troubleshooter and collaborative team member. Now continuing to pursue my long standing aspirations in the computer information systems field of work. An active Catawba Chapter NAYGN member since January 2023.
Hi, I’m
Jordan Denton
Belmont,NC
Summary
Overview
5
years of professional experience
Work History
Day And Zimmermann
Top Electricians Helper
11.2022 - 12.2023
Job overview
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Identified and studied electrical problems to determine correct solutions.
- Assembling and documenting work order packages on computer and iPad
- Skilled at working independently and collaboratively in team environment
- Operate scissor lift and pallet jack, as needed
- Use of electrical test equipment such as fluke meters and meggers
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of 3 Journeyman Electricians to learn trade and develop electrical knowledge.
- Organized materials and tools to maintain clean and neat work areas.
- Drive company vehicle
- Other duties as assigned
Teleperformance
Customer Service Representative II
01.2019 - 06.2020
Job overview
- Promptly answered 40-50 calls per shift, consistent flow of customer calls with minimal wait times.
- Embodying interpersonal skills
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Use company MFA devices for secure connections
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and as appropriate, escalated major issues to supervisor.
- Reinforced training of new personnel regarding company operations, policies and services.
- Updated account information to maintain customer records.
Teleperformance USA
Licensed Sales Agent
08.2018 - 01.2020
Job overview
- Attended licensing education courses and workshops to gain additional insurance industry knowledge.
- Actively listen to customer needs and desires to identify and recommend optimal products.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Exceeded company quotas for monthly policy sales.
Education
DeVry University
Bachelor of Science from Computer Information Systems
03.2026
University Overview
Specialization: Information Systems Security
- 3.50 GPA
Killeen High SchoolKilleen, TX
High School Diploma
05.2018
University Overview
Skills
- Interpersonal skills
- Microsoft Office applications
- Python syntax
- SQL
- IDE's (Replit, Anaconda, and Spyder)
- Linux systems
- Eagerness to Learn
- Teamwork and Collaboration
- Attention to Detail
- Adaptability
- Information literacy
Affiliations
Affiliations
1/2023 - 12/2023
Active NAYGN member of the Catawba Nuclear Station chapter
Timeline
Top Electricians Helper
Day And Zimmermann
11.2022 - 12.2023
Customer Service Representative II
Teleperformance
01.2019 - 06.2020
Licensed Sales Agent
Teleperformance USA
08.2018 - 01.2020
DeVry University
Bachelor of Science from Computer Information Systems
Killeen High School
High School Diploma